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#1 Cochran Cadillac of Monroeville

Monroeville, PA

4.9
84 Reviews

4520 William Penn Hwy

Monroeville, PA

15146

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Showing 84 reviews

January 27, 2025

Aaron was awesome. Walked in and told him exactly what needed done and him and the guys delivered. Excellent customer service and will be back 100 percent. More

by josh_luchini2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron (Service center)
Jan 27, 2025 -

#1 Cochran Cadillac of Monroeville responded

Thank you for sharing your great experience with our team! We appreciate your loyalty, and look forward to welcoming you back.

January 25, 2025

Car maintenance was completed on time as promised. Staff are friendly and professional. Waiting area is comfortable. More

by Victor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Jan 27, 2025 -

#1 Cochran Cadillac of Monroeville responded

It's our pleasure to help! We look forward to working with you again.

January 25, 2025

Great service advisor Brian helps out all the time good service clean dealership all nieces people More

by Ghartle1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate Durbin
Jan 27, 2025 -

#1 Cochran Cadillac of Monroeville responded

Thanks for the great review! We value your loyalty, and look forward to working with you again.

January 25, 2025

Great service! Service guys were great, communicated everything so we knew exactly what was going on! More

by JTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay, Kate Durbin
Jan 27, 2025 -

#1 Cochran Cadillac of Monroeville responded

It's our pleasure to help! Please let us know if you need anything else.

January 23, 2025

Bryan Downs always helps above and beyond. Makes me happy I bought at Cochran in Monroeville, More

by avincent45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Downs, Kate Durbin
Jan 24, 2025 -

#1 Cochran Cadillac of Monroeville responded

Thank you for the kind words! We will share your praise with our team. We value your loyalty, and look forward to serving you again!

January 22, 2025

I was completely satisfied with the work. I was certainly satisfied with my auto advisor Aaron. The video summary was a nice touch to the overall service. More

by jayt1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Jan 23, 2025 -

#1 Cochran Cadillac of Monroeville responded

Thanks for the great review! We're especially glad to hear you enjoyed our technician video feature. Please let us know if you need anything else- we hope to see you again!

January 20, 2025

From the moment I pulled up to the service door and throughout my stay, my rep was professional and extremely helpful and kept me abreast of my car's progress. My experience was pleasurable and I appre More

by Kiwes2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay
Jan 20, 2025 -

#1 Cochran Cadillac of Monroeville responded

Thank you so much for taking the time to share your wonderful experience with us! We appreciate you choosing to work with us, and hope for the opportunity to serve you again.

January 17, 2025

First time getting my Cadillac serviced at Cochran Cadillac. I left another dealership because I was unhappy with the service provided. I'm glad I did. Extremely satisfied with customer service at Co More

by tozer53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Cova, Kate Durbin
Jan 18, 2025 -

#1 Cochran Cadillac of Monroeville responded

Thank you for giving us the opportunity to serve you! We hope to see you again.

January 15, 2025

Very high cost for work performed and then none of the gauges were reset. The tires had low air pressure and were not checked. No good experience. More

by williamr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kate Durbin
Jan 16, 2025 -

#1 Cochran Cadillac of Monroeville responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience that was caused. We'd like to further investigate and address any issues internally as needed. Please email us with best contact information and details about your visit at feedback@cochran.com. We look forward to reaching a resolution together.

January 14, 2025

Greg was spectacular, professional and extremely accommodating to my wife and I during the buying process. Thoroughly going over all the vehicle features in detail. Lucas in finance mirrored a pro More

by Jocelyn Rowe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Richert
Jan 15, 2025 -

#1 Cochran Cadillac of Monroeville responded

Thank you for the glowing review! We appreciate the kind words, and will certainly pass along your praise to our team. Thank you again for choosing to work with us- we hope you're enjoying your new car!

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