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Richmond BMW

Richmond, VA

Overview
Reviews
Vehicles
4.6
1,314 Reviews
Call Dealership (804) 887-2834
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8710 West Broad Street

Richmond, VA

23294

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Showing 1,314 reviews

February 07, 2025

Steve Lerner is by far the best car salesman I have ever had. So genuine, had my best interest at heart, knew the cars, and went over and above many times. Thomas was super great too as the used car mana More

by Kdmcminn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas, Steve Lerner
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February 05, 2025

Took car in for an admittedly complicated repair, replacing a diesel particulate filter as well as some routine maintenence. Took well over a month to complete the repair. Felt the services were heav More

by pete.buck63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
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Feb 11, 2025 -

Richmond BMW responded

I apologize for the delay and lack of communication during your repair. We aim for quality service and transparency, and I regret that we fell short. Please contact me directly so we can address your concerns, especially the exhaust issue. Ric Vitek, General Manager, (804) 346-0833

February 04, 2025

Josh communcated with me while my X5 was being serviced. The work was completed in a timely manner. I will continue to have my vehicle served here. More

by stanyuke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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February 03, 2025

There were Attentive and prompt responses to an online purchase and everything was handled quickly and efficiently. More

by sounbwoy2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
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February 01, 2025

Josh was amazing! He was super attentive and kept us updated through the whole process. Highly recommend! More

by Jaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua, Travis Pearson, Allen Grim
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January 30, 2025

Awesome experience! Martin was a pleasure to work with. I highly recommend working with Martin for your sales experience. More

by BMW X6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Wahba
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January 29, 2025

I have not purchased a car there in almost 25 years. We have used the dealership for service over the past 7 years. The service advisors are always friendly and knowledgeable. Too bad they can’t do anyt More

by wgil90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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January 23, 2025

The service technician was professional and very responsive. I have had good experiences with this dealership. More

by ftgword232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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January 22, 2025

great car great service from Steve L he made it easy and fun and has been there to help me with all the information More

by John JR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
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January 20, 2025

The staff at this dealership is very courteous. They try to be expedient with their service. More

by revlac7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
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