Jeff Wyler Eastgate Auto Mall

I originally bought my Mazda from Marcus and he was amazing. He was super knowledgeable and non pushy. Would recommend him to everyone! Then when I had my first service appointment I was blown away wit amazing. He was super knowledgeable and non pushy. Would recommend him to everyone! Then when I had my first service appointment I was blown away with how quick and easy my service advisor Kim. This has been the best car buying experience and I use to work at Carmax, we could have taken a few tips from Marcus and Kim. More

I worked with Sale Rep Seth, who was great to work with on the trade-in of my 2022 Ram 2500 for a new 2024 Ram 3500. Also had opportunity to work with Rob Rein and Dan Alley who went above and beyond to f on the trade-in of my 2022 Ram 2500 for a new 2024 Ram 3500. Also had opportunity to work with Rob Rein and Dan Alley who went above and beyond to fight for the deal that was good for me. Really appreciate the extra effort and would recommend these folks and the dealership to others. More

Excellent customer service from the service dept. very professional staff Very thoughtful about my needs very professional staff Very thoughtful about my needs More

Very satisfying experience. Brent is a wonderful sales person who helped us from car selection to explaining all the features of the car with all the required details. Brent is a wonderful sales person who helped us from car selection to explaining all the features of the car with all the required details. More

Kimberly in service was outstanding, she went out of her way to make sure I was taken care of and looked into my concerns. Thank you. way to make sure I was taken care of and looked into my concerns. Thank you. More

I inquired via text about a specific Kia model and was contacted by Charles Glover, an employee of this dealership. After telling him what I wanted, he said he’d get back to me with a price. So I waited, contacted by Charles Glover, an employee of this dealership. After telling him what I wanted, he said he’d get back to me with a price. So I waited, and waited. We ended up on the phone, and he said he was getting the runaround on the numbers, and I really needed to come in to the dealership. We had to be on the phone for fifteen minutes, and I was very specific. “Will you be there, is the car I want on the lot and available”, etc. Charles reassured me on all fronts. Mind you, I was desperate for a car, having just had my car totaled in an accident. So I opted to skip a business dinner and drove the 26 minutes to the dealership. I go to the Kia building (there are five different auto makers represented at this dealership), and asked for Charles Glover. They didn’t know who he was. After much confusion, we figure out that Charles Glover was at the Nissan building, and he asked someone else to take care of me. Of course, they didn’t have the car, it was a total waste of a trip, and I missed a business dinner. After expressing my displeasure with Charles Glover, he then had the audacity to invite me to Nissan to talk more. In conclusion, Charles Glover was intentionally dishonest with me to get me into the dealership under false pretenses, and you have to wonder if that’s how all there dealers are trained. My subsequent complaint to a superior was met with stonewalling, and now I have to wait until Friday to speak with his boss, just to even air my grievances. What a sham of a business. David S. More