Toyota West
Columbus, OH
Filter Reviews by Keyword
By Type
Showing 1,730 reviews
Everything started out good. Was advised where to hangout. After about 2 plus hrs. No one ever came back to follow up or to advise status of my maintance. I went to find a l Was advised where to hangout. After about 2 plus hrs. No one ever came back to follow up or to advise status of my maintance. I went to find a live person. Finally a live person. I ask if he could check the status my veh. That person called my last name. My son purchased the veh. for me. The vehs had been completed some time ago.. All that was done - tires rotated. You don’t have to be the person that purchased the veh . to bring it in for maintenance. More
Thanks Bryan Clay my service advisor for a great experience getting my car serviced. He was very knowledgeable and helpful with the issues that I was experiencing with my vehicle. I had a wonderful experience getting my car serviced. He was very knowledgeable and helpful with the issues that I was experiencing with my vehicle. I had a wonderful experience and will continue with my service with Toyota West. More
I have not had a problem with Toyota West in the past. But this particular time I was not happy. I dropped my car off at 10am for a recall service appointment and was told when I made the appointment it wo But this particular time I was not happy. I dropped my car off at 10am for a recall service appointment and was told when I made the appointment it would take four hours. No one said anything different when I dropped the car off and it was not ready until 4:40 pm only because I called and pushed them. Poor communication on their part as they should have set the expectation that recalls get squeezed in between other appointments and get low priority. That's not what they told me but that's the impression I got. When I got my paperwork it had a promised completion time of 7pm! More
Service advisor very thorough with the service they provide, very professional , and explained all about future services plan after my warranty expired provide, very professional , and explained all about future services plan after my warranty expired More
Shannon was great to work with through car buying experience with Brooke and I. Has a lot of patience allowing us to test out the car multiple times before we bought it. experience with Brooke and I. Has a lot of patience allowing us to test out the car multiple times before we bought it. More