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Toyota West

Columbus, OH

4.7
1,730 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,730 reviews

May 18, 2024

Everything started out good. Was advised where to hangout. After about 2 plus hrs. No one ever came back to follow up or to advise status of my maintance. I went to find a l More

by Jpurchase
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t purchase the veh.
May 20, 2024 -

Toyota West responded

We appreciate your feedback and apologize for the lack of communication during your visit to Toyota West. We strive to provide excellent customer service, so we'll definitely take this into account moving forward. Thank you for bringing it in for maintenance!

May 13, 2024

Professional and clean. Helpful privatization Would recommend to others for service. Very friendly like facility. More

by Thannum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
May 14, 2024 -

Toyota West responded

Thannum, we're delighted to know you had a positive experience at Toyota West and found our team professional and friendly. Thanks for recommending us!

May 05, 2024

Thanks Bryan Clay my service advisor for a great experience getting my car serviced. He was very knowledgeable and helpful with the issues that I was experiencing with my vehicle. I had a wonderful More

by ds195488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Clay
May 06, 2024 -

Toyota West responded

We're so glad to know that Bryan was able to provide you with a great service experience here at Toyota West. Your continued trust in us is greatly appreciated, and we are here for any of your future needs!

April 28, 2024

I have not had a problem with Toyota West in the past. But this particular time I was not happy. I dropped my car off at 10am for a recall service appointment and was told when I made the appointment it wo More

by mclingman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kamrie Day
Apr 29, 2024 -

Toyota West responded

I'm sorry to read about your recent experience. We strive for clear communication and efficiency, so it's disappointing to learn that we didn't meet those expectations during your recall service appointment. I'd like the opportunity to discuss this further with you to understand what went wrong and how we can improve moving forward. Please feel free to reach out directly. Thank you, Jordan Wilson - Service Manager - 6144654834

April 13, 2024

Chris Frey It’s a wonderful service advisor. Very helpful and keeping the process run smoothly. More

by vbharch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fret
Apr 15, 2024 -

Toyota West responded

We are glad to hear that Chris provided excellent service. Thank you for choosing Toyota West!

April 10, 2024

Service advisor very thorough with the service they provide, very professional , and explained all about future services plan after my warranty expired More

by melitonmojica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Apr 11, 2024 -

Toyota West responded

We appreciate your feedback! It's great to know our service advisor at Toyota West was able to provide you with detailed and professional assistance. We're here for all of your future needs, warranty or not!

March 13, 2024

The service technician did a great job of explaining what service my truck needed. The waiting room was clean and comfortable. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Mar 14, 2024 -

Toyota West responded

Tommy, it's great to know you had a positive experience with our service team at Toyota West. We're glad the waiting room met your expectations too!

March 08, 2024

Shannon was great to work with through car buying experience with Brooke and I. Has a lot of patience allowing us to test out the car multiple times before we bought it. More

by Escue02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon , Kamrie Day
Mar 08, 2024 -

Toyota West responded

We're glad to know that Shannon was able to provide a great car buying experience for you at Toyota West. It's important to us that our customers feel confident in their purchase, so we appreciate your feedback! Enjoy the new ride!

February 21, 2024

Dropped off the car night before service. Was updated immediately morning of service via text. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Brandon
Feb 21, 2024 -

Toyota West responded

Phil, thanks for taking the time to share your experience with us! It's great to hear our team at Toyota West kept you updated throughout the service, and we look forward to seeing you down the road!

February 15, 2024

First time car purchase very happy and pleased with my experience, felt very welcomed by all. More

by Bensonliam4
Recommend Dealer
Yes
Employees Worked With
Abdikadir jibril (aj)
Feb 16, 2024 -

Toyota West responded

Congratulations on your new vehicle! It's wonderful to hear that the Toyota West team was a pleasure to work with. Thank you for choosing us for your first car purchase!

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