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Joseph Buick GMC

Cincinnati, OH

4.6
228 Reviews
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8700 Colerain Avenue

Cincinnati, OH

45251

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Showing 228 reviews

March 14, 2024

Great job. Car seems to be ok. I needed a loaner and it was a nice clean car More

by MKIRSCHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Mar 15, 2024 -

Joseph Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 14, 2024

Came an hour early for my scheduled appointment. Absolutely no problems. Hooked me up with what I was looking for, test drove, talked, and purchased. AWESOME experience. Definitely be back. More

by TOBY.WALSMAN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Mar 14, 2024 -

Joseph Buick GMC responded

Toby, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 13, 2024

As always they put the customer first. The sales manager and finance manager are the best! Chris and Patrick are so great. I just referred a friend! More

by NEPHEWLAURA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Shelton sales and Patrick in finance.
Mar 13, 2024 -

Joseph Buick GMC responded

Laura, Thank you for sharing your experience with us! We're happy to hear it went well working with Chris and Patrick and truly appreciate your feedback!

March 13, 2024

The servicemen are always informative, seemingly caring and resolve my issues everytime. This location has one of the most best waiting areas with complimentary snacks and beverages for customers. All arou More

by EMAILFENNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Dorger
Mar 13, 2024 -

Joseph Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 12, 2024

No wait, pulled right in. I was early and still no problem. Courteous, and knowledgeable. More

by d.ruffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department and I don't remember his name
Mar 12, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

March 12, 2024

Disaster from start to finish. Sales rep was very unorganized and gave misinformation throughout the process. They lost the title to my trade in vehicle which prevented them from More

by JK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Beisel
Mar 15, 2024 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 10, 2024

Was please on how they work with me on my purchase. They got me in and out quickly and explained the car to me step by step. More

by talison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Neuhaus
Mar 11, 2024 -

Joseph Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

March 09, 2024

Great work, great service , friendly service managers. would recommend to others. Dave was excellent about details and responding back to me More

by LITTLEGIRLSMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave, Phil Dorger
Mar 09, 2024 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

March 07, 2024

They do a very good job of holding to the schedules and professionalism through out your service More

by Bro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommie Johnson
Mar 07, 2024 -

Joseph Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 05, 2024

People was decent to deal with. They don’t care whatsoever to even consider working on the price of a vehicle. Watch buying because they will slip in a bunch of charges in the paper More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ra'Shaad Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Dorger
Mar 08, 2024 -

Joseph Buick GMC responded

Providing a positive experience is our top priority, Mike, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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