Edison Nissan

My brother, a recent college graduate, and I visited Nissan due to their enticing national recent grad program offer. Our initial salesperson, Santiago, raised suspicions with his behavior, prompting us Nissan due to their enticing national recent grad program offer. Our initial salesperson, Santiago, raised suspicions with his behavior, prompting us to leave. However, another sales representative persuaded us to return and work with a different team. Corey and Glenn (the sales manager) were both helpful. Unfortunately, John Altay, the finance manager, displayed unprofessionalism with his passive-aggressive comments. It's worth noting that this dealership lacks knowledge about national programs, requiring us to educate them on their own offers. Despite reaching an agreement both before and after submitting the application, the dealership's agreements were not firm, and they demanded additional money after initially accepting our down payment and proof of insurance. Disappointed by the dealership's lack of integrity and knowledge, we left without the vehicle. It's essential to conduct thorough research and stand firm on your knowledge when dealing with such situations. This experience sheds light on the challenges of conducting business with this dealership, despite our excitement as a recent college graduate. We'll see what unfolds tomorrow (06/06) once the bank responds to the dealership's inquiries.**UPDATE*** This has been my worst customer experience ever. I returned on 6/6 for an update, but the bank is still pending approval, insisting on verifying the graduation date despite having the official transcript. The dealership demanded my $2000 before securing official approval. Initially, they claimed it was "approved" but later said it still needed the bank's approval. On 06/05, they said I could take the car, then reversed their decision. When I decided to leave and asked for my down payment, they took my debit card and claimed they needed a photocopy to issue a refund check. Only after I insisted did they provide paperwork indicating a refund. This dealership's practices are shady. I advise staying away, especially if you're a recent graduate or first-time car buyer. More

Pate was very rude when I inquired about why a price on the Internet was different than what he then said to me in a text. I would buy anything from this dealership. the Internet was different than what he then said to me in a text. I would buy anything from this dealership. More

Samuel Abbey was extremely helpful and knowledgeable. We told him exactly what we were looking for and that’s exactly what we got. Working with Sam felt like working with family. We highly recommend him! We told him exactly what we were looking for and that’s exactly what we got. Working with Sam felt like working with family. We highly recommend him! More

The worst , stay away . zero customer service , once you pay your inflated service bill you can never get in touch with anyone ! zero customer service , once you pay your inflated service bill you can never get in touch with anyone ! More

I purchased my seven vehicle from this place in July 2024. Shortly after a noticed there was some damage to the right bumper and the damage light and other sensor light constantly go on I put it back to 2024. Shortly after a noticed there was some damage to the right bumper and the damage light and other sensor light constantly go on I put it back to them as I did not get any actions, I showed them and they refused to accept responsibility. The sales manager was arrogant and did not do the right thing when I threatened to sue. He told me to conversation was over. I reached out to Nissan. They have been no help. Today I went to an auto repair shop showed me Exclusive damage. Wrote me up an estimate for the $2000. It’s ridiculous. More

They were charging for things like a ‘window etching fee’ and other crazy stuff that other dealerships questioned when I asked them about. Do not go here. Big ripoff. They also conveniently sold the car I wa and other crazy stuff that other dealerships questioned when I asked them about. Do not go here. Big ripoff. They also conveniently sold the car I was looking at in the 2 hours it took me to get there. More

I love this dealership and my consultant Royce was excellent in helping me with my lease to ownership. I highly recommend Royce Hampton with your next purchase or lease at this dealership. A big thank excellent in helping me with my lease to ownership. I highly recommend Royce Hampton with your next purchase or lease at this dealership. A big thank you to John, Finance Manager, Royce’s Manager, Dave Ventura and Glenn, General Manager for the role they each played in the purchase of my vehicle. More

Never visit this dealer on internet price and they used to add $4000-5000 as some wiered excuse on top of Interner quote. 100% cheat case. to add $4000-5000 as some wiered excuse on top of Interner quote. 100% cheat case. More

Description of complaint: I brought my car in for a track that needed to be replaced in October. While there I brought up to the service manager, Joseph Ciprello, and he told me he would take pictures track that needed to be replaced in October. While there I brought up to the service manager, Joseph Ciprello, and he told me he would take pictures and submit to Nissan as the car is only three years old and still under warranty. A week goes by and I reach out to Joseph if he heard from Nissan and he informed me their computers were down. Another week goes by and I get the same response. Mind you every time I reach out to him, he takes the general manager's name out of the emails. Now my car is out of warranty. I reached out to Nissan Customer Service as Joesph wasn't trying to help me. After a couple months, they decided to decline my claim as the car is now out of warranty. I asked to speak with a higher up and was told that I was dealing with the correct person. I have submitted paperwork showing this problem started in warranty. The Dealership is not backing me with this even though I have proof that this claim was started under warranty. The service manager is a liar and the general manager isn't any better not to look into this. I actually want to sell my car and move on from Nissan due to the total lack of compassion they have for their buyers. More