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Rusty Wallace Kia Alcoa
Louisville, TN
6,381 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,381 reviews
June 02, 2024
Went for an oil change came home with a car full of problems that I will have to pay for to figure out what they did and then pay for them to fix said problem they made in the first place. problems that I will have to pay for to figure out what they did and then pay for them to fix said problem they made in the first place. More
by alex.pauline.94
Verified Customer
Helpful June 02, 2024
Great service. Communication and updates are good. Always had a loner when car in service Communication and updates are good. Always had a loner when car in service More
by Sandy
June 01, 2024
Aubrey was respectful, knowledgeable and patient. I would purchase a vehicle from him again. Sandy Bell I would purchase a vehicle from him again. Sandy Bell More
by Sandybell1333
May 31, 2024
I have taken my 2019 Kia Sorento to Rusty Wallace Kia service center for several manufacturer’s recalls. They’ve always been prompt in starting and completing the work while I waited in their comfortable service center for several manufacturer’s recalls. They’ve always been prompt in starting and completing the work while I waited in their comfortable waiting areas. The work has always been completed before their estimated wait time. More
by richardcross148
Employees Worked With
May 31, 2024
I had an exceptional sales experience! It was personal, relaxed, and complete! Well done Wallace center! It was personal, relaxed, and complete! Well done Wallace center! More
by entegriti1
May 30, 2024
After having a poor experience at another Kia dealership, I spoke with Greg Taylor at Rusty Wallace Kia in Alcoa. Greg was so easy to work with. He also had the finance manager call me directly, who gave me I spoke with Greg Taylor at Rusty Wallace Kia in Alcoa. Greg was so easy to work with. He also had the finance manager call me directly, who gave me a great deal on my trade-in as well as financing plan I wanted. They truly made me feel like a valuable customer, with Greg even reaching out after the sale to make sure I am happy with my new 2024 Sportage SX Prestige. I've already given Greg's business card to a few friends and intend on bringing all of my future business to him and this dealership. More
by Angelast71
Employees Worked With
May 29, 2024
Since I didn't get a phone call back I will summit a new survey. I brought my car in last year for check engine light and hesitation. They reset the car and sent me on my merry way. It was matter of day survey. I brought my car in last year for check engine light and hesitation. They reset the car and sent me on my merry way. It was matter of days the check engine light came back on. I called Several times and was told your service center was booked way out. So I let it go. This time I came back in check engine light back on. Hesitating and losing power on exclamation. Headlights and tail lights blowing frequently. I've changed lights 4 times around the vehicle. When I came in I was charged 420+ dollars to change spark plugs. I was told my milage didn't cover spark plugs. Why didnt it cover last visit when I came in. I am very tired of purchasing warranty And it not covering. Plus I would of had to pay for diagnostics anyway I can't believe Your charges for spark plugs. I could of gotten full tune up at firestone Where I service my Kia. I will be taking my business elsewhere if your service center Doesn't find out what is wrong with my car. I won't pay another diagnostics for Your lead people to tell me it's not covered. More
by KCDRAGONFLYI
May 29, 2024
Bj McNeely was great and I recommend every one looking for a car to visit him at Rust Wallace Kia for a car to visit him at Rust Wallace Kia More
by chase.cunningham16
Employees Worked With
Other Employees :
Dylan Hatula
May 29, 2024
The service was good and gave me the information of what my car need and went great my car need and went great More
by garyleroy91
Employees Worked With
May 29, 2024
I was able to get an appointment within one week at Rusty Wallace Kia, and they started on my car immediately when I brought it in. The service representative told me it would take an hour and 20 minutes, an Wallace Kia, and they started on my car immediately when I brought it in. The service representative told me it would take an hour and 20 minutes, and they were done five minutes early. They then went through everything they did in detail and made sure I understood everything and got me out of there in about an hour and a half. The waiting area was nice and had a variety of free snacks, which was another nice benefit More
by brad.vanderzanden
