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McGovern Buick GMC of Westborough
Westborough, MA
74 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 74 reviews
June 02, 2024
We brought our recently purchased van from McGovern GMC for service because of a check engine light. The service team did a diagnostic test and worked on a solution while we waited. They also offered us al for service because of a check engine light. The service team did a diagnostic test and worked on a solution while we waited. They also offered us alternative transportation if they needed to keep our car for further tests - which ultimately wasn’t needed. The service manager came out to speak with us a few times to give us updates. We were treated with respect and concern as they kept us informed. We felt confident that they were determined to “get it right” and get us on our way as soon as possible. Thanks McGovern for the great service. More
by Michael.seibold
Employees Worked With
Angela from service and Ben from Sales
Helpful June 02, 2024
Ben provided highly personalized service while helping us select the vehicle that met our needs. He is friendly as well as a knowledgeable professional. He worked hard to help us purchase a car that matched select the vehicle that met our needs. He is friendly as well as a knowledgeable professional. He worked hard to help us purchase a car that matched our budget. We had a lot of confidence in his desire to help us. He checked in with us frequently to let us know how and when we could get the car we wanted and he took care of all the registration details. It was a hassle free experience from start to finish. We would go back to McGovern any time we needed a vehicle. More
by Michael.seibold
Employees Worked With
Ben Fasano
June 01, 2024
Took my car in for my 1st maintenance service. Angela was my service advisor that helped me and she was fantastic & very friendly and accommodating. I had a great customer service experience at M Angela was my service advisor that helped me and she was fantastic & very friendly and accommodating. I had a great customer service experience at McGovern Buick in Westborough and so I highly recommend them & also the service advisor Angela. More
by VCI
Employees Worked With
Angela
May 30, 2024
Angela was awesome to work with Texas to keep me informed of progress and called when it was necessary. She really knew what she was talking about and backed it up great technicians of progress and called when it was necessary. She really knew what she was talking about and backed it up great technicians More
by kmgbtg
Employees Worked With
Elaine Healy, Jennifer Martel
May 26, 2024
Evan is the best! Kept me posted about the status of my car from start to finish. Had my car detailed as well as a service appointment. Everything is perfect! Thank yo Kept me posted about the status of my car from start to finish. Had my car detailed as well as a service appointment. Everything is perfect! Thank you Evan! More
by Erin
Employees Worked With
Evan
May 25, 2024
re: Mcgovern GMC Service experience I had my car fail right on Rte 9 and coasted into your dealership - Serpentine belt snapped.. Asked for the service department to repair. . Evan called and verbally right on Rte 9 and coasted into your dealership - Serpentine belt snapped.. Asked for the service department to repair. . Evan called and verbally estimated me $378 for the repair, I agreed and said that seemed VERY high price. he said he would look at it and when he had the parts price confirmed he would send a qte. The qte was for $332. I thought that was VERY high, googled the price of the part-$15 at Autozone....as high as $28 at other parts stores. I called the service manager back and asked why so high? he said parts were expensive $162 and they were probably sourced from the Nissan dealer(he lied)---I found Nissan sells the part at $54 MSRP. They also added a $27.50 disposal charge for the belt! I told him I was looking at a new Terrain and would not consider Mcgovern for the purchase of any vehicle in the future and that I would pay the bill and thanked him for taking advantage of me! When I got there I the bill had been changed to $247; no call or explanation price still more than double the average total repair price of @$100 for this type of repair....a simple belt replacement. More
by ellwangert
Employees Worked With
ed, evan
May 22, 2024
Angela and the service team were great to work with. We brought our Tahoe in with a few concerns. Angela was easy to reach and kept us updated with the concerns. The service team did a great job diagnos We brought our Tahoe in with a few concerns. Angela was easy to reach and kept us updated with the concerns. The service team did a great job diagnosing the problem and went above and beyond to find a solution. More
by Mtivnan13
Employees Worked With
Angela
