Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Portland
Portland, OR
512 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 512 reviews
Helpful June 01, 2024
We keep our cars as long as possible, so it's been almost 15 years since either of us has been to a dealership. RJ did a great job of listening to our needs and then showing us different models and explaini 15 years since either of us has been to a dealership. RJ did a great job of listening to our needs and then showing us different models and explaining their differences. There was a world of new technology (as you can imagine), but he showed us the basics and made us feel confident in our abilities to operate the new car. He treated us kindly and I trusted him; never felt rushed or pressured. Donna did a good job on explaining the options for warranty and protection; and Jeff also was able to set us up on the app and teach us about the touchscreen options. Overall, we were there for a little over 3 hours on our pickup, which seems light years faster than my previous car purchase experiences, or maybe the time just went by faster because it was such a relaxed experience, which I appreciate! More
by Portland Poodle Parents
Employees Worked With
RJ, Donna, Jeff
May 17, 2024
The stafff here are excellent. They are transparent about the work and your car’s status and needs. The communication is excellent and I feel my car is safe and in good hands. They are transparent about the work and your car’s status and needs. The communication is excellent and I feel my car is safe and in good hands. More
by April6427
Employees Worked With
Garrett
May 05, 2024
Excellent in all respects. Sure wish there was a dealer in Bend as I don’t have that much trust in the local Toyota dealer. Sure wish there was a dealer in Bend as I don’t have that much trust in the local Toyota dealer. More
by Sheridanbn
Employees Worked With
Can’t remember.
April 26, 2024
This dealership and its employees have been terrific for our family in both sales and service! Jeneva Keller did a great job for us, explaining the merits of and answering all our questions in the recent p our family in both sales and service! Jeneva Keller did a great job for us, explaining the merits of and answering all our questions in the recent purchase of a RZ450e. In the end, Lexus of Portland didn’t have the exact vehicle we wanted but arranged for us to get it from another dealer, demonstrating that our satisfaction with Lexus was more important than a sale for that dealership. We will continue to consider Lexus of Portland our dealership and Jeneva will be our first call when we look for our next vehicle! More
by Kingerg3
Employees Worked With
Jeneva Keller
April 24, 2024
My experience at the Lexus dealership was exceptional from start to finish. The staff were incredibly helpful and patient as I navigated through the process of choosing the perfect car. Despite changing from start to finish. The staff were incredibly helpful and patient as I navigated through the process of choosing the perfect car. Despite changing my mind a couple of times, they remained attentive and guided me with professionalism and expertise. Their dedication to customer satisfaction made the entire car-buying experience smooth and enjoyable. I highly recommend the Lexus dealership for their outstanding service and commitment to excellence. More
by jacabean33
Employees Worked With
Chris Eggerts
April 09, 2024
Everyone was friendly and professional, notably Jeneva Keller and knowledgeable, especially Rob Waller, explaining the somewhat daunting level of technical complexity of the vehicle we purchased. One sugg Keller and knowledgeable, especially Rob Waller, explaining the somewhat daunting level of technical complexity of the vehicle we purchased. One suggestion is, since the vehicle came with a full tank of gasoline, it would have been nice to have the battery fully charged rather than only about 20% in the new PHEV. More
by autoreviewer2024
Employees Worked With
Jeneva Keller, Rob Waller
April 08, 2024
Great service department. Very professional and courteous. Kept me informed throughout the time my car was being serviced. Very professional and courteous. Kept me informed throughout the time my car was being serviced. More
by ge.conrad
Employees Worked With
Don Smith/MikeSpitz
