Jim Ellis Buick GMC Mall of GA

Great dealership. Treated me with care. Lou was the best! He was personable, treated me with kindness, showed that he cared. He was very knowledgeable and went above a Treated me with care. Lou was the best! He was personable, treated me with kindness, showed that he cared. He was very knowledgeable and went above and beyond to make sure I understood every step of the process and was satisfied. I'm definitely recommending him to my friends and family who are looking for a car. More

This man was so considerate and called me to guild me through the overall process. He didn't pressure me and he let me make a conscience decision about my purchase. He knew the details about the car and through the overall process. He didn't pressure me and he let me make a conscience decision about my purchase. He knew the details about the car and helped my wife every step of the way. This man is an asset to your company and his professionalism is to be applauded. Whenever we buy from this location, we want him to service us. More

They do what needs to be done and they do it with kindness. I don’t mind having to drive from Athens to Buford.. kindness. I don’t mind having to drive from Athens to Buford.. More

Great crew at Rick Ellis and everyone more than helpful. I will for sure be back and I love the new truck thank you! I will for sure be back and I love the new truck thank you! More

My vehicle was returned to me covered in grease both on the outside and all over my leather seats and dash. Terrible service experience. the outside and all over my leather seats and dash. Terrible service experience. More

Always excellent service! Accommodating and informative. Takes very good care of my GMC Sierra 1500 Accommodating and informative. Takes very good care of my GMC Sierra 1500 More

Terrible customer service. Your service department messed up the steering column on my wife’s Acadia when she recently brought it in for an airbag recall, and when she brought Your service department messed up the steering column on my wife’s Acadia when she recently brought it in for an airbag recall, and when she brought it in to be fixed, the service rep gave her a hard time and tried to blame another place where they didn’t touch the steering column. Also, instead of fixing the problem that they caused, your service department supposedly did some inspection that my wife did not ask for and gave her an estimate of repairs totaling over $10,000 in an effort to gouge my wife. One of the outrageous costs was replacing the windshield wipers at well over $100 when nothing was wrong with them and we had recently replaced them. There were several other so-called repair items priced at several thousand dollars apiece on the estimate sheet that are not needed. The total cost of the recommended repairs exceeded the value of the vehicle. We’ve purchased three vehicles from your dealership in the past and likely will not be buying anymore vehicles from your dealership due to the terrible experience my wife just had. You guys should be ashamed. More

I been having trouble with the car since I got it in 21, they lifted and the tires it’s a problem, always touching the flares and every time that I turn it makes a horrible noise 😔, and when I bring it the they lifted and the tires it’s a problem, always touching the flares and every time that I turn it makes a horrible noise 😔, and when I bring it they do something small and they said is fixed but it’s not, I’m desperate More

Fast service and pleasant service man. We will continue to come to your Buford location for service on our Chevy blazer. We will continue to come to your Buford location for service on our Chevy blazer. More

Great customer service, very attentive, overall an amazing Organization. The salesman listens. Must definitely will recommend. amazing Organization. The salesman listens. Must definitely will recommend. More