Herb Chambers Lexus of Hingham

First service experience at HC Lexus. Professional, quick, and thorough. My only single complaint, unrelated to the service visit, is that waiting six months for a second key fob for a br Professional, quick, and thorough. My only single complaint, unrelated to the service visit, is that waiting six months for a second key fob for a brand new vehicle is not what I expected. More

Herb Chambers Lexus was terrific in handling my emergency battery problems. The service was outstanding. battery problems. The service was outstanding. More

Extremely disappointed with the lack of response from late February when I picked up the car. Waited to be contacted for a process that came with the car. Left several messages with no response. John in late February when I picked up the car. Waited to be contacted for a process that came with the car. Left several messages with no response. John in the parts department followed through on this service and it took him 3 calls a week apart to finally get someone to contact me. I made an appointment for 5/29 at 2PM which I arrived 10 minutes early and the reception area had nothing in the computer. I was then walked over to the woman I had made the appointment with and proceeds to tell me that they left. She called them to return which took over 1/2 hour. I had asked to use a loaner as I had been so inconvenienced and was told there would not be any available. I observed 2 courtesy cars in the lot and they were still there when I left. I had 2 Lexus vehicles in the past through Lexus of Watertown and they were fabulous. Always treated the customers with respect and care. I can’t believe that this situation took from late February until the end of May. More

Tom McCafferty was exceptional as our service consultant. He explained everything in detail before and after . We enjoyed seeing the video of our car with the work needed and why He explained everything in detail before and after . We enjoyed seeing the video of our car with the work needed and why More

Great service and very comfortable waiting area! A little pricey but worth it. Love the car wash too! A little pricey but worth it. Love the car wash too! More

Professional and courteous customer service representative. I was informed in detail about all the services required. representative. I was informed in detail about all the services required. More

Love the service at Herb Chambers Lexus Hingham. My car was due for service, picked up this morning free of charge and looks like it just came out of showroom. Thank you. My car was due for service, picked up this morning free of charge and looks like it just came out of showroom. Thank you. More

My wife and I walked into Lexus of Hingham, every one was supper friendly process was very smooth/ well explained and we walked away with our new Lexus. Everyone at the dealership are very professional and t supper friendly process was very smooth/ well explained and we walked away with our new Lexus. Everyone at the dealership are very professional and they care about their customers from the GM Patrick to the sales manager Adel as well as sales person Afif and finance manage Joe. Hands down THE BEST experience. I strongly recommend anyone who is in the market to buy a new Lexus don’t look any further this is THE place to buy your Lexus. Thank you everyone! More

We have been a Herb Chambers Lexus for 15 years so when it was time to purchase a new car we only went to Herb Chambers in Hingham. The service department is excellent, friendly and easy to work with - Tom it was time to purchase a new car we only went to Herb Chambers in Hingham. The service department is excellent, friendly and easy to work with - Tom has been our service consultant for many years. Mark Hausman was an our sale representative. As thier ad says - Mark did not sell a us a car he helped us buy the right one for us. Mark was very professional, has a command of the Lexus RK 350 mechanically and all the new technology. Mark took ample time with us to explain all of the features of our new car. We immediately felt comfortable with Mark and trusted him to guide us to make the right decision for our next car. We would highly recommend Mark and enjoyed our experience. More