Germain VW of Columbus
Columbus, OH
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Great staff. They were courteous, and no pressure sales. The entire process was quick and straightforward with no surprises. They were courteous, and no pressure sales. The entire process was quick and straightforward with no surprises. More
Extremely disappointed with our experience at Germain VW in Columbus. We traveled all the way from Cincinnati after thorough discussions and even a FaceTime inspection on a Used Atlas with Jacob. Once we ar in Columbus. We traveled all the way from Cincinnati after thorough discussions and even a FaceTime inspection on a Used Atlas with Jacob. Once we arrived we found hail damage on the car, which was never disclosed. The GM Adam & Sales Manager Derek refused to fairly negotiate or even acknowledge their mistake. They stated “they would rather whole sale the vehicle and get their money back then to reduce the price or repair the damage.” Their poor customer service and lack of compassion is something we’ve never experienced for. We left feeling misled and frustrated that they wasted our time. More
This was the third vw we bought here and every time it was an awesome experience. We plan on buying more there in the future. Thanks Nick for the great experience. was an awesome experience. We plan on buying more there in the future. Thanks Nick for the great experience. More
I recently moved to Ohio and took my Passat to Nick for a service. He reviewed all my records and set up the appropriate service. It was a big one so I was there most of the day. He was very helpful, thoroug service. He reviewed all my records and set up the appropriate service. It was a big one so I was there most of the day. He was very helpful, thorough and kept me informed including something that came up and needed to be replaced. Germain and VW are lucky to have him and I will certainly use him for all my future service needs. More
Explained service clearly. Friendly and welcoming to dealership. Reviewed service needed for my car’s mileage and asked if I had questions. Friendly and welcoming to dealership. Reviewed service needed for my car’s mileage and asked if I had questions. More
I currently drive past 2 other VW dealerships to come here. Extremely clean, very friendly staff. Nicholas in service was very open about what was going on with my car, giving me recommendations but neve here. Extremely clean, very friendly staff. Nicholas in service was very open about what was going on with my car, giving me recommendations but never pushing. Nick in Sales remembered my name even though I wasn’t his client! He even started chatting with me about the Mk8 golf R knowing I had the previous gen. Couldn’t recommend highly enough More
I was very pleased with the response of service in dealing with my concern of a possible vehicle problem. The personnel, who gave me their time and effort in the solution are a credit to your dealersh dealing with my concern of a possible vehicle problem. The personnel, who gave me their time and effort in the solution are a credit to your dealership. Service Personified! Keep up the good work. More
Amazing service, attentive, whole process was extremely smooth and could not be happier with my decision and my purchase. Will be going back when I need a new car 100%. smooth and could not be happier with my decision and my purchase. Will be going back when I need a new car 100%. More
Very nice place to go to now. Did not like your service department person. That was there several months ago. Everybody, there was very helpful and friendly. Did not like your service department person. That was there several months ago. Everybody, there was very helpful and friendly. More
Good service, friendly advisors. If you buy tires they are covered by Road hazard. If you buy a car with tires on it the tires are not covered. If you buy tires they are covered by Road hazard. If you buy a car with tires on it the tires are not covered. More