Crain Kia of Fayetteville
Fayetteville, AR
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Terrible customer service. Would give a negative one star if I could. It's a long story but my 2024 Telluride has electrical problems. Approximately 3 weeks ago I stopped by a Would give a negative one star if I could. It's a long story but my 2024 Telluride has electrical problems. Approximately 3 weeks ago I stopped by and the service guy told me they couldn't service it that day and also they didn't have any loaners available. He told me I could make an appointment but he really didn't know when they could get to it and that he would call me next week as soon as they had a loaner and I could make the appointment then. All good and understandable and I appreciated his honesty. Since I never heard from them, I stopped by the dealership to see what I could do to get my car serviced. There were two guys sitting there and after a while, one did greet me with, "welcome, I'm new here so I probably can't help you but what can I do for you?" Okay....interesting greeting so we waited for another guy. I told him about my previous attempt at getting an app. and he said "that's why many people are not with us anymore". He gave me an appointment and said they would have a loaner ready. By the way the he was the only one that seemed to know what he was doing at all so I felt pretty good about it. I showed up at my appointment....again the same two guys sitting there looking at me like I was crazy and thus we waited for the "experienced guy" who had given me the appointment. He begins checking me in and I ask about the loaner which he told me I could have when I scheduled the appointment. I did get the loaner and left the car for a couple of days. I called yesterday and a gentleman picked up the phone and told me he would "walk back in the garage and check on it." He told me that the tech was doing the software update and recall work and that they would get back to me with an update, tomorrow. I didn't hear from them so I driving their loaner and decided to stop by the dealership and just inquire. Please note that I was in no hurry for the car as I was driving their loaner and wanted my car fixed.....especially the recall. I looked inside the customer service center and there we three guys sitting there with no customers so I thought I'd just call as I just wanted an update and didn't think it was ready. I called three times and despite being in there alone, none of them made a move to answer the phone. It was then that I noticed my car was in the exact same spot as they parked it when I left it the first day. I them went in and asked the younger gentleman about it and he said "oh yeah, it was me that talked to you yesterday." as soon as I said that it hadn't moved.....you guessed it.....we had to wait for "the guy". He knew they had not done anything on it and that it was parked where he left it two days ago. He then told me his "computer was down" and that he couldn't give me an update. When I told him it hadn't moved he said "yeah we had to take the mechanic that was going to work on it, to the emergency room and he probably is going to lose a finger." While I certainly do feel bad for the mechanic, I don't see how this affected my question. I then asked if they can just please tell me when they would get to it and that the younger gentleman had told me they already started it. He asked me who I talked to......keep in mind there was only three of them and only one younger gentleman. When I told him, he said "well he doesn't know, he's only a porter that moves cars." Then why was he answering the phone and giving service updates? I them just asked to get the car back and went and got it myself. More
I purchased a vehicle from this dealership over 6 months ago and I qualified for a military rebate. I gave all required documentation at the time of purchase and I have yet to receive the rebate. I have cal ago and I qualified for a military rebate. I gave all required documentation at the time of purchase and I have yet to receive the rebate. I have called the dealership 10+ times and have been told it is being processed or that they could not help me because rebates are handled through corporate. I thought it was very kind of Kia to offer me a rebate for my military service and I feel I have been lied I never received it. More
If I could give zero starts, I would. They had a car on their lot that I was very interested in. I put a deposit down on the car to ensure that it would be there as I was driving down f They had a car on their lot that I was very interested in. I put a deposit down on the car to ensure that it would be there as I was driving down from Kansas City to see it. It was priced very well and the miles were low which is what convinced me to come see it. I arrived at the dealership and was greeted relatively promptly by the salesman and the general manager with whom I had spoke to on the phone. Both seemed very pleasant. I filled out some paperwork and took the car for a test drive. I loved every minute of it except for some vibration that I felt while on the highway. It wasn’t there at lower speeds so I assumed it was just the tires needing to be rebalanced. I spoke with the general manager who greeted me when I returned and let him know about the vibration at highway speeds. I told him that I will buy the car if he can diagnose what it is. He told me that he would have a tech look at it first thing next week as I was there on a Saturday. On Monday afternoon I called to see if a tech had a chance to look at it and he said that it wouldn’t be until Wednesday that they can work on it. I told them to keep me informed as I wanted to buy the car. On Tuesday I noticed that they raised the price on the car $4,000. I thought this was a bit odd since they technically already had it sold to me. Wednesday comes and goes and there is no word from the dealer. I called on Friday and I was told that it had “mechanical issues” and that they sent it off to auction as it was too expensive to fix. Essentially they lied to me. They didn’t fix it. They sold it to someone else at the higher price and told me that they auctioned it off. I assumed that this was the case as no reputable dealer would try to sell a car with major mechanical issues without inspecting and repairing it before they even offered it for sale to the public. AVOID THIS DEALERSHIP AT ALL COSTS More
If I could give them lower I would. Unprofessional, dishonest and lacking in customer service. I bought the car but it had nothing to do with them. 100% Do Not Recommend! They gave me s Unprofessional, dishonest and lacking in customer service. I bought the car but it had nothing to do with them. 100% Do Not Recommend! They gave me someone else's personal info including finance info and when I asked them if they were going to tell the person they said they would just destroy the flash drive. When I asked for mine they didn't have it and had to print it our for me meaning my flash drive with all of my info could just be floating out there. More
Just be straight up about your deals if you want to sell people cars. Sell them but make sure you take care of those who drive 12 hours to do business with you. people cars. Sell them but make sure you take care of those who drive 12 hours to do business with you. More
I really enjoyed my time, it was my first experience buying a car. And Tristan made the experience wonderful! And I was able to get the car I really wanted as my first! Thank you Crain Kia !! buying a car. And Tristan made the experience wonderful! And I was able to get the car I really wanted as my first! Thank you Crain Kia !! More
Salesman was very eager to get us into a car at any cost. He did not communicate well between us and the finance manager. I had made it clear that I would not be putting $ down as we had 4k equity in our tra He did not communicate well between us and the finance manager. I had made it clear that I would not be putting $ down as we had 4k equity in our trade in. He came with an offer that was acceptable and we agreed to buy. Got in the finance office and they were expecting $ for a down payment. I was very upset because he tried to slip that by us. We hashed it out and ended up buying the car. But I learned my lesson. Also we never got a paper tag. We left with a new car we like but we would never buy anything from this dealership again. They offered a detail and tinted windows from the beginning and our experience was so bad we won’t go back for those things. More
Roddy our salesman was very friendly they worked with us on the price we needed on our trade in and getting our payments where they needed to be on the Jetta we purchased. on the price we needed on our trade in and getting our payments where they needed to be on the Jetta we purchased. More
Everyone at this dealership is fantastic, from start to finish they got me a great deal on my car and I was out the door the same day. Roddy was the best salesperson! finish they got me a great deal on my car and I was out the door the same day. Roddy was the best salesperson! More