Concord Honda

I was told my jeep could be serviced at Honda if I added a extended warranty and maintenance service package to my car & just found out from the service department I can’t AND I have a $250 deductible when a extended warranty and maintenance service package to my car & just found out from the service department I can’t AND I have a $250 deductible when I take my car to jeep dealership. NONE of this was told to me by Ali. Then a theft device was added and nobody told me what that was. I never would have added the warranty or service package if I knew I had to go to the jeep dealer. I would have just gone through Mopar for the warranty. Since I’ve realized this concord Honda won’t email me or call me back. I went in person and spoke to Ali since he sold the jeep to me and he said we could remove the warranty and service package and that te finance director would call me or email the next day as she was out of the office when I dropped in. 4 days has now passed. I’ve again emailed Ali and no response and the financial director never reached back to me as Ali told me she would. Very horrible customer experience. I don’t understand why we were told the car could be serviced and repaired at concord Honda when we asked during signing when we can’t. I’m Ali lied to make a sale and now that he did he doesn’t return emails or calls at all. Very horrible customer service and will not recommend or go to concord Honda again after this experience. We were lied to and now that we found out about the lie and want the extended warranty and Maintenance package removed and also want to know what theft device was added in the contract and signing of the car we never asked for or were told about nobody wants to call back or email or text and so it’s extremely disappointing. Never go to concord Honda or trust the guy Ali in sales. He’s not honest and doesn’t genuinely care about the customer only making the sale clearly. More

Could have spent more time explaining options available, e.g. extended warrenty and several other options. I would most likelyhave chosen the options but itwould have been nice to discuss them first. I am, e.g. extended warrenty and several other options. I would most likelyhave chosen the options but itwould have been nice to discuss them first. I am, however, very happy with my new CRV. More

Great car, very understanding sales man(Monir) , got the car the way I want it ! car the way I want it ! More

Buying from Concord Honda was unlike any other car buying experience I’ve had. The communication was consistent and all done via text and email. After deciding to purchase, I was sent the credit application experience I’ve had. The communication was consistent and all done via text and email. After deciding to purchase, I was sent the credit application and asked to send insurance and drivers license information. When I got to the dealer the car I wanted was waiting outside for me. All that was left to do is take it for once more test drive and sign the paperwork. Ali is a wonderful salesperson and truly made the experience unlike any other. There was no pressure to agree to any additional warranties or products. My husband and I were waiting for that typical “scammy” car sales experience to begin. Luckily, that never happened. Stephanie in finance was friendly and professional. She explained everything that needed to be signed. I was out the door in about two hours. I highly recommend purchasing from Concord Honda. More

Professional, curtesy, helpful, nice, friendly, and respectful,supportive people, Thank You for making me the happiest person in the world with my beautiful car. respectful,supportive people, Thank You for making me the happiest person in the world with my beautiful car. More

I had a great experience at concord Honda. Mike was very helpful. If I need anything for my new vehicle I'll definitely be back. Mike was very helpful. If I need anything for my new vehicle I'll definitely be back. More

The service was wonderful and the staff are very helpful and professional. Commend to Michelle Christal and Stephanie for assisting me. and professional. Commend to Michelle Christal and Stephanie for assisting me. More