Columbia Acura Inc
Cincinnati, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,432 reviews
Great timely service , great environment ! All service completed as planned and no follow-up issues All service completed as planned and no follow-up issues More
Greg Schaefer is the BEST salesperson to deal with at Columbia Acura. Jaime and Alan in Service at bar none… the best! Columbia Acura. Jaime and Alan in Service at bar none… the best! More
Worst service experience EVER! Scheduled an appointment for an oil change and tire rotation for Tuesday 4/30 at 10:30 am. Figured a standard inspection of the vehicle's tires, br Scheduled an appointment for an oil change and tire rotation for Tuesday 4/30 at 10:30 am. Figured a standard inspection of the vehicle's tires, brakes, fluid levels, filters, etc. would be completed as part of the standard service. Dropped the vehicle off at 8:45 am, then got a ride to work. Never received a call, so stopped by the dealership at 1:30 pm to see if the vehicle was done. Oil changes take an hour at most. Service Rider said "oh, we haven't even looked at it yet!" So you have had the vehicle since 8:45 am, appointment scheduled at 10:30 am and YOU HAVEN'T EVEN DONE THE SERVICE? Said they would call when it was ready. Service rider did call to let us know, the brake pads need to be replaced. Said "ok, we'll go ahead and have that done" Service rider "we will have it done by 5 pm today." "Ok, well we won't be able to pick it up tonight, as we have kids activities (baseball, volleyball, etc.) we'll have to pick it up in the morning. Wednesday morning 5/1, I get a ride from my home to the dealership. The Service Printer was broken, paperwork wasn't ready, took over 30 minutes to "Pick Up" my vehicle. Drove my dog to a grooming appointment and reviewed my invoice. Guess what...NO OIL CHANGE / TIRE ROTATION. The Oil Change and Tire Rotation was why it was originally brought in for service. OMG. Call up to service, they asked me to bring it back and they would do it. I said, you need to do this service FREE of charge and within an hour. They completed the service AND CHARGED me for TIRE ROTATION. Absolute circus and clown show. I expect something to be either refunded or the brakes discounted. If not, I will be taking this story to social media and possibly that "Don't Waste Your Money" guy. More
Dealing with Chuck Shay is a real pleasure and a treat. He is very knowledgeable, honest, and straight with the customer. This is the third time we have dealt with Chuck and we can always count on him as a He is very knowledgeable, honest, and straight with the customer. This is the third time we have dealt with Chuck and we can always count on him as a great resource! BTW this was a Hyundai 2024 Santa Fe purchase, not an Acura. More
easy drop off and pick was simple too. Nice clean drop off area and free car wash was nice touch. Nice clean drop off area and free car wash was nice touch. More
Excellent service. Made purchase easy. Very accomodating. Help with financing was appreciated with good rates Made purchase easy. Very accomodating. Help with financing was appreciated with good rates More
I have purchased my last 3 new Hyundais at Columbia, and a big reason is the dealership and the excellent service and maintenance for my cars. a big reason is the dealership and the excellent service and maintenance for my cars. More