Zaya Ochana | Page 5

Very helpful I was helped by Joe Shoemaker and Zaya O who were there to make sure I absolutely loved the car I was getting and dos everything possible to make it a I was helped by Joe Shoemaker and Zaya O who were there to make sure I absolutely loved the car I was getting and dos everything possible to make it as quick and easy as they could More

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Buy a Toyota, and ONLY buy it at Schaumburg Toyota! Add 2 more best friends to our list of Breon Williams and Justin Tardoc. When my daughter's Ford Focus DIED, she needed a replacement vehicle immed Add 2 more best friends to our list of Breon Williams and Justin Tardoc. When my daughter's Ford Focus DIED, she needed a replacement vehicle immediately. A quick scan of the Schaumburg Toyota website again provided us with an option for an affordable Gen3 Prius (their pre-owned inventory is consistently full of great options). Breon's day off meant absolutely nothing to him, as he immediately made one phone call and connected us with Zaya Ochana. Getting to work with Zaya was as effortless and pleasant as working with Breon on the purchase of my own Schaumburg Toyota vehicle. While difficulties with the Focus required us to arrive at a time that forced Zaya's scheduled end-of-shift to arrive and pass, he was generously welcoming, completely non-pressure, and totally accommodating as he patiently showed us options. Working with Justin Tardoc is always a professional and delightful experience, and Thomas Sayasane was completely efficient, yet took the time to explain everything about the financing in an understandable, non-intimidating, and friendly manner. Buy a Toyota, and only buy it at Schaumburg Toyota. More

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Great 3rd purchase w/Zaya Ochana at Schaumburg Toyota! Bought a 2016 Toyota Camry SE. Gorgeous car; fair price. Zaya Ochana is a pleasure to work with. This is the 3rd car I have purchased at Schaumburg To Bought a 2016 Toyota Camry SE. Gorgeous car; fair price. Zaya Ochana is a pleasure to work with. This is the 3rd car I have purchased at Schaumburg Toyota from Zaya Ochana. I love going back there, because it's a no hassle experience, great service, fair negotiations...and the car quality and longevity is excellent! The cars are also stylish...good warranties, service included for first 2 years or certain mileage...overall great car for the price. Outstanding service by Zaya Ochana and Schaumburg Toyota. More

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Toyota For Life I brought my inlaws in to Schaumburg Toyota yesterday to talk about trading in their Camry for something that would comfortably fit them, the kids and I brought my inlaws in to Schaumburg Toyota yesterday to talk about trading in their Camry for something that would comfortably fit them, the kids and the grandkids. Couldn't believe how quick and easy the buying process was at Schaumburg Toyota. My two sales reps, Zaya and Jerry, both sprung into action as one rep immediately took my 2012 Camry in for an estimate on trade value, and the other rep softly but effectively walked us through the differences between a Toyota Highlander versus a Toyota Sienna. I was shocked at the level of knowledge each sales rep provided on the differences between the two vehicles and their spot-on input and recommendations as to which features would most benefit my in-laws and their travel demands. After a thorough evaluation of each opportunity, my family decided on a new 2016 Toyota Sienna Limited and couldn't be happier with their decision. We were further floored as the manager Joe came over and personally walked us through all of our financing options, taking the time to break down the total costs and monthly payments of buying versus leasing and which made more sense for their style of travel and budget. Joe presented options in a way that made it very clear and transparent for my folks to understand, and took the time to be sure they absolutely understood not only the best financing options and were very comfortable with their decisions. Upon delivery of the cleanest van I have ever seen in my life, BOTH sales reps were there and took the time to slowly and efficiently walk my parents through each and every feature of their new van, answering each question and even going so far as to walk them through syncing both of their phones to the van and setting up various preferences and shortcuts. At the end of the day, both the product and service put fourth by your Schaumburg Toyota team was far above and beyond our expectations. Your new facility is like nothing I have ever seen and your service department looks more like an airport hanger. Thanks again for such a wonderful buying experience, and for keeping us in the Toyota family for life. More

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Pleasant & Productive Car Buying Experience Purchased a used SUV for my son on the 4th of July. I've purchased 4 cars from Schaumburg Toyota in the past 7 years for my 4 family members, all veh Purchased a used SUV for my son on the 4th of July. I've purchased 4 cars from Schaumburg Toyota in the past 7 years for my 4 family members, all vehicles were purchased at Schaumburg Toyota with Zaya Ochana as our salesperson. We invested a total of 4 hours, starting with viewing three SUVs, test driving each of the 3 vehicles several times, negotiating the deal, completing the necessary paperwork, and driving out the door with our purchase, making it to a 4th of July family picnic on time. A couple of recommendations for anyone considering buying a vehicle from Schaumburg Toyota: 1. Be prepared when you walk in the dealership. Schaumburg Toyota has a great website to view and filter which vehicles to consider. I was able to narrow down the entire used inventory to 3 SUVs which I wanted to see, a big contributing factor to the 4 hour purchase timeframe. 2. When you walk into the showroom, ask for Zaya. If another salesperson wants to 'help' you, hold out until you are able to work with Zaya. I found several salespeople at the dealership, in the past and, particularly on this visit, to be a bit over the top and not fit with my buying process preference. 3. Don't assume that Zaya or any other salesperson will give you the best price immediately. It is, after all, a car dealership and negotiation skills are still required. Fortunately, there is sufficient information accessible on the internet to provide immediate, on the spot information to make an informed offer on any vehicle. Remember, when you've formulated your best offer, the dealership still has to make a reasonable profit. Because of the business friendship with Zaya, the negotiation I experienced was a fun experience, one which we maintained our sense of humor throughout. Zaya is truly interested in the development of a long term business relationship, so he will have your best interest, with respect to the vehicle purchased, in mind. His goal is to have completely satisfied customers with whom he will have future business. More

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Great Experience Zaya provided me with exceptional service. He was knowledgeable, kind & answered specifically to my needs. I would & will recommend him to anyone se Zaya provided me with exceptional service. He was knowledgeable, kind & answered specifically to my needs. I would & will recommend him to anyone searching for a new vehicle. Thank you for a wonderful experience!! More

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Royal Treatment I usually expect to be treated well, but the treatment that I received from Schaumburg Toyota was ROYAL Treatment, far and above what I've seen or rec I usually expect to be treated well, but the treatment that I received from Schaumburg Toyota was ROYAL Treatment, far and above what I've seen or received elsewhere. And my experience tells me that I can always count on their fairness and integrity. That's why we currently have three Toyota Hybrids in our driveway - each of them from Toyota Schaumburg. More

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Excellent Customer Service You will see many glowing reviews of Zaya here. Mine is no exception. I purchased a 2016 RAV4 Hybrid last Thursday. Zaya knew I was waiting for thi You will see many glowing reviews of Zaya here. Mine is no exception. I purchased a 2016 RAV4 Hybrid last Thursday. Zaya knew I was waiting for this SUV for some time. Though there were but a few to choose from this early in the game, he went out of his way to obtain the exact one I wanted. He also took the time to show me the features (bluetooth, navigation, etc) that my previous SUV was lacking. Zaya is trustworthy, patient, and professional. The excellent customer care he provides alleviates the stress of buying a new car. You know you received a great deal with Zaya. I highly recommend Zaya to anyone looking for a new or used car! Thanks Zaya! I love my RAV4 Hybrid! More

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best dealer around This was my first time buying a car and I have to say Zaya made it incredibly easy. I was truly uneasy at first about buying a new car. Lord knows I p This was my first time buying a car and I have to say Zaya made it incredibly easy. I was truly uneasy at first about buying a new car. Lord knows I put it off long enough. But with his help I couldn't of had a better experience. He was honest and took the time to answer all my questions as silly as they were. If you want honest and quality I wouldn't go to anyone else but him. Thank you so much for your help! You made buying my first car an amazing experience! Ps I love my new car!!! More

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Such a great experience My husband and I were extremely pleased on purchasing our Toyota Prius V from Zaya Ochana at Schaumburg Toyota. We felt we were given the best price a My husband and I were extremely pleased on purchasing our Toyota Prius V from Zaya Ochana at Schaumburg Toyota. We felt we were given the best price available for this vehicle. In addition, Zaya was very courteous, professional, and efficient. More

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