Zak Sands | Page 37

Service(4/5): I had to leave my car for a couple weeks on 12/26/23 after some damages happened due to objects in the road. I was a little uneasy for a bit about the full transparency as to the status of my s 12/26/23 after some damages happened due to objects in the road. I was a little uneasy for a bit about the full transparency as to the status of my service, though not entirely on them since I had to get with insurance after the fact to offset costs, so they were working with me through that process. Zak and James were SUPER helpful. Though it did feel like it was an effort to get a full status of what exact repairs were needed, if my car had been sent to a body shop or not, repair estimate from a technician etc. I got different responses from a couple of people, but couldn't get the full picture until I stopped by(which also I was a little not happy that sometimes when I would try to express fully about my situation, sometimes I felt like I kept getting cut off and a folk would walk away to be like "Oh let me check on this" before I could finish what I had to say and in mid-sentence. Especially considering it was a lot of dialing I had to do to figure out what was going on, insurance, etc. I do understand they have to keep up tasks , but at least hear me out entirely). I also did come by to pick up my car only to find out that they had to jump it twice due to the extreme cold but Zak worked it out/got the new battery. Kudos to Zak for being very nice and keeping me informed. I just need the service to be on the same page, though they did the repair and I got my car on 1/17/24. Sales(1/5): While I was waiting to get the overall break down of the service needed for my car, I wanted to check in about the value of my car now after the damages but sadly repairs did drop the value. Next time I just need to do KBB value, but I checked while I was at the dealership since I was waiting. So I talked to David after expressing my initial worries about my car status after he greeted us, and wanted to get a value just in case later down the road I did want to trade it in. He was nice and let us check out a car to look at for a future option, but at NO point did I say I wanted to buy a car that day or week which he kept pushing on so it got sour quick. I was already not in the best mood/under stress from the current issues with my car which I made VERY clear when first speaking with him. I was not having a good day, did no yelling or fussing, I was monotoned mainly. I get they need to make sales etc, but I was not happy with the amount of times I had to reiterate I did not want to buy a car and just wanted a value estimate. Sadly, I can be a bit too patient & passive for my own good and should've walked out but I didn't want to look "rude" myself in doing so. I did not like how he knew and saw that I wasn't in the mood and still pushy, to the point I was actually getting very shaky and uneasy because of the pressure/anxiety of it all. He also wanted me to sign to do a credit inquiry to get an estimate of my vehicle, which I thought was weird considering I'm just needing a value, and as soon as I said I wasn't comfortable doing that and that my husband and I both had excellent credit, they come back with the paper of the value. So I'm just like, how was I able to get an estimate after just saying I had high credit score, if they were about to have me sign to get a credit check done? I had to express to Ryan when he came over since he was wanting to understand the "disconnect" , which I had to for like the 10th time say my standpoint and that I'm 1000% firm in my decision and just want my car back after its repaired. Which Ryan understood instantly(He is cool/respectful and saw I was uneasy) and we left. Whoever is over sales need to let employees know not to do this and be mindful & empathetic of customers feelings. That pushy sales behavior will drive away customers. Since the rebrand too and sales issue, I'm not sure if I will be back at Four Stars for the time being. Pretty Disappointed and done for now. I miss how things were under the "Gunn" branding. More

by Chels C. Verified Customer Verified Customer

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Very informative and courteous staff that exemplifies the highest form of professionalism every time I attend my service appointments highest form of professionalism every time I attend my service appointments More

by KMART07 Verified Customer Verified Customer

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It was really good they helped me out a lot they did an mpi so well I new what was wrong with my car mpi so well I new what was wrong with my car More

by It's me Verified Customer Verified Customer

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We have purchased 4 vehicles with Four Star Nissan. James is the absolute BEST! He always remembers my name and conversations we've had. The service is great and I trust my truck with them. Always James is the absolute BEST! He always remembers my name and conversations we've had. The service is great and I trust my truck with them. Always a great experience. More

by STEPHGLENN1047 Verified Customer Verified Customer

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Great job and professional customer service and amazing work was done on my truck Brandon was always great as always work was done on my truck Brandon was always great as always More

by KELICESTULGATE34 Verified Customer Verified Customer

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Everything is explained in detail, even about the free car wash coupon that’s included. car wash coupon that’s included. More

by lat2005 Verified Customer Verified Customer

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I appreciated the quick service and friendly staff when I got there. Cash is super helpful and always so helpful when I come there to get my car serviced. got there. Cash is super helpful and always so helpful when I come there to get my car serviced. More

by ERIKA11_44 Verified Customer Verified Customer

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It was a pleasure purchasing a vehicle from this dealership. Everyone was very professional every step of the way. dealership. Everyone was very professional every step of the way. More

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Zack is always prompt, courteous and friendly when I come to the dealership. He keeps me in the loop of what I need and what’s going on with my vehicle. to the dealership. He keeps me in the loop of what I need and what’s going on with my vehicle. More

by SHEMBRAALLEN Verified Customer Verified Customer

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Four Stars has a culture of caring for its customers and it shows by the service they provide. Friendly and communicative and a wonderful addition to the community! it shows by the service they provide. Friendly and communicative and a wonderful addition to the community! More

by LINDSAYRCOCHRAN Verified Customer Verified Customer

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