Zack Whittaker | Page 6

Made my appointment on line. Very easy. Took my car in right away and got finished in a timely manor. And got a car wash. Very easy. Took my car in right away and got finished in a timely manor. And got a car wash. More

by billbecr Verified Customer Verified Customer

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Es un excelente servicio de muy buena calidad y muy buen personal en atención al cliente personal en atención al cliente More

by Fernando Lara Verified Customer Verified Customer

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Zach and Johnny at the service department are the reason why we go to Ziegler Honda! why we go to Ziegler Honda! More

by BBLICKLE1 Verified Customer Verified Customer

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Great experience buying my new car last year. Very happy with the service. I give this dealership ten stars! Very happy with the service. I give this dealership ten stars! More

by Danish Nana Verified Customer Verified Customer

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My oil change was done incorrectly causing me to have to leave my car out of town due to no more oil in my car. I called the service department and Zack didn’t apologize for the inconvenience this caused me leave my car out of town due to no more oil in my car. I called the service department and Zack didn’t apologize for the inconvenience this caused me. I had to pay for a ride back home and share a car on Monday. He sent a tech out to my car to fix it… in the street, and left it there when I told him I lived over an hour away from where the car was left. He expected me to get it myself and when I responded that I didn’t feel safe driving it back, he said the tech had driven the car and didn’t notice anything else wrong. This was a lie according to a nearby doorbell camera and my LoJack app showing no trips made that day. He told me they would not waste hundreds of dollars to tow a car that was driving fine and that they had already fixed the issue and nothing else could be done. He said he would have to ask his service director what could be done and I asked him to have the director contact me directly. Ten minutes later he called back saying he was busy and he decided himself that he would send people out to bring my car back, clean all the oil that was spilled underneath my car, rims and trunk, and have it delivered. If he was able to make this decision on his own, why did he need to speak to the service director? Such an unacceptable fix and a stressful situation as I was on the phone all day at work because of this. The tech that showed up the first time wasn’t even prepared and had to ask my brother in law for a bucket for the oil waste. Not to mention their driveway has oil stains running down it because the remaining oil came out once I arrived. I don’t understand how this was a proper assessment of any damage caused to my car. I can’t believe how the service department treated me and this issue. Did not expect this at all from Honda Racine and hope this doesn’t happen to any other customers. More

by Julissa L. Verified Customer Verified Customer

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Fixed my mirror. Very good communication throughout the process. Repair completed as promised in the timeframe that was also promised. Had a small issue- Issue was ad Very good communication throughout the process. Repair completed as promised in the timeframe that was also promised. Had a small issue- Issue was addressed in a timely fashion with her going above and beyond. More

by mjsepanski Verified Customer Verified Customer

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Very helpful and easy to work with getting my recall work completed in a timely manner completed in a timely manner More

by ssmcdonald Verified Customer Verified Customer

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Prince is easy to working with and very understanding. He is professional, courteous and kind. He is professional, courteous and kind. More

by TZWICKE Verified Customer Verified Customer

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Great buying experience from start to finish! No pressure to buy. Alec Hefemann and James Leipski answered all my questions. No pressure to buy. Alec Hefemann and James Leipski answered all my questions. More

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We were driving our 2020 Honda Pilot from Milwaukee to Grand Rapids and our air conditioning failed. We pulled into Zigler Honda and they took us right into service. Zack was our associate and was extreme Grand Rapids and our air conditioning failed. We pulled into Zigler Honda and they took us right into service. Zack was our associate and was extremely helpful and responsive. Diagnosis was a new compressor needed but service topped off the system and it worked good enough to get us on our trip. Thanks to Zack and service for helping in a pinch on a 90 degree day. More

by gregleipham Verified Customer Verified Customer

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