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Zach Zeune
Zach Zeune at Acura Columbus

Zach Zeune | Page 7

Service Consultant

Acura Columbus

4340 West Dublin Granville Road
Dublin, OH 43017

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5.0
458 Reviews

Dealership Experience

14 yrs, 7 mos

5.0

458 Reviews

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458 Reviews of Zach Zeune

September 12, 2024

Dealership Rating
Employee Rating

Quick in and out courteous service. Always pleasant to work with Zach at the service desk. More

by RJE1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2024

Acura Columbus responded

Glad Zach could help! Thanks for taking the time to write - we appreciate it! Thanks, John Connelly Owner/Acura Columbus

August 16, 2024

Dealership Rating
Employee Rating

Service was supposed to be free as it was within warranty however it was charged and they said it was not covered for b16 More

by Syed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 30, 2024

Acura Columbus responded

Hi Mr. Shajahan- We take our reviews very seriously - you can see my personal answers on thousands of them. When we make a mistake, I apologize and do my best to make up for it. In this instance, what you wrote is inaccurate and our GM reached out to try to explain, but I don’t know if we were able to explain it enough since we have not received a final answer back from you. As our GM wrote, she is sorry if you feel we misled you in any way. The Acura Complimentary Maintenance Program (provided by Acura, not us as the dealer) for 2023 vehicle models covers oil changes and tire rotations only for 2 years, 24,000 miles. We can see from your repair order that there was no charge applied for those services. You paid for the remaining portion of the B16 (brake and caliper slide pin service and rear differential fluid). I talked with Zach and he said he discussed this with you. I am not sure why you would go to a review site and leave him 2 stars — although I guess it is better than the 1 star for our store! We have signage in our finance offices and on every service advisor's desk describing the coverage of this program because we have always wanted to be very up front with customers that it does not cover everything. We try to go over this with every customer during the purchase process and always present maintenance plan options that will truly cover all the Acura recommended maintenance. Please let us know if you have any questions or if there is something I can do to help. Also, in the future, please feel free to reach out to us directly for any explanations. I do apologize for any misunderstanding on our behalf. Thanks, John Connelly Owner/Acura Columbus Johnconnelly@acuracolumbus.com 614-763-2101 Text 6147611222

Sep 12, 2024

Syed responded

Thank you for taking the time to explain the situation and clarify the details of the Acura Complimentary Maintenance Program. I understand that the program only covers oil changes and tire rotations for the first two years or 24,000 miles. However, my confusion stems from the fact that the second-year recommended service for the MDX is the B16 service, which includes the brake and caliper slide pin service and the rear differential fluid change. Since this is a standard service for the vehicle at that point, I was under the impression that it would fall under the warranty coverage. I realize now that these specific services aren't included in the complimentary program, but this wasn’t fully clear to me at the time. The service team also didn't explain this when I scheduled the appointment, despite my asking about the service charges. I was surprised when I found out after the service was completed. I appreciate Zach and the GM's efforts to explain the coverage, but I still don’t fully understand why the second-year service wasn’t included. This was also never explained when I scheduled the service, despite my inquiries. This lack of clarity left me feeling frustrated, which ultimately led to my review. I didn't mean to imply that the dealership misled me intentionally, and I do recognize that the work performed was done well. I appreciate your transparency and will consider revisiting the review to reflect this clarification. Thank you again for your patience and for addressing this with me. If there’s anything else I need to know, please feel free to reach out. Best regards, Syed Abuthahir

August 15, 2024

Dealership Rating
Employee Rating

They’re fast and very efficient, with nice service workers and a nice waiting area. More

by divadmo
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2024

Acura Columbus responded

Thanks for taking the time to write — we appreciate it! I am glad all went well. Thanks, John Connelly Owner/Acura Columbus

August 14, 2024

Dealership Rating
Employee Rating

Car in at appointment time and returned in timely manner. Great loaner vehicle. Easier to get on and out of than a car. More

by kkaykellenberger21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jami Meredith, Clayton Prescott

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Aug 15, 2024

Acura Columbus responded

Excellent! I am glad all went well - thank you! - John Connelly Owner/Acura Columbus

August 12, 2024

Dealership Rating
Employee Rating

Been using them for years, I’m on my third Acura. The service is fast and friendly, very efficient . I LOVE Columbus Acura! More

by HEATHERPBLACK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 12, 2024

Acura Columbus responded

So nice!! Thank you!! - John Connelly Owner/Acura Columbus

Aug 12, 2024

HEATHERPBLACK responded

Well deserved!

July 29, 2024

Dealership Rating
Employee Rating

Excellent service from the time I pulled up to the time picked my car up. Fast thorough service at a fair price. More

by mike97unger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 01, 2024

Acura Columbus responded

Super! Thanks for taking the time to write and let us know. - John Connelly Owner/Acura Columbus

July 25, 2024

Dealership Rating
Employee Rating

Always a great, efficient experience. First time waiting on a service. Done faster than estimated! More

by Kristin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent House

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Jul 29, 2024

Acura Columbus responded

Faster is good! Thanks for taking the time to write. We appreciate it! - John Connelly Owner/Acura Columbus

July 02, 2024

Dealership Rating
Employee Rating

This dealership goes above and beyond the standard for making sure the customers needs are met and exceeded. The response time to voicemails and text messages is phenomenal. I am beyond appreciative of th More

by GregH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Skidmore, Clayton Prescott , Terry Nader

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Jul 04, 2024

Acura Columbus responded

Made my day with your nice note - thanks! We appreciate your trust in us! Thanks, John Connelly Owner/Acura Columbus

June 26, 2024

Dealership Rating
Employee Rating

Easy going, comfortable employees to work with. the work on my car was done as estimated and my RDX was cleaned up nicely. More

by Tshaw869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 26, 2024

Acura Columbus responded

Excellent - exactly what we want! Very happy to read this. Thank you very much. - John Connelly Owner/Acura Columbus

June 26, 2024

Dealership Rating
Employee Rating

Dublin Acura never disappoints! Service department is top notch! Always a great experience there for sales or service. Been our dealership of choice since 2001! More

by Shelts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Skidmore, Jami Meredith, Clayton Prescott, Ashley Glick, Jerry LaWarre , Brent House, Hayley Jones, Terry Nader

Print
Jun 26, 2024

Acura Columbus responded

Thanks for the last 23 years!! Made my day. Too nice. So glad to see the team get some great recognition. Thanks, John Connelly Owner/Acura Columbus

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