Yong Shin | Page 32

New car Purchase I would like to thank all the people at garden State Honda in assisting me in my recent purchase of a new Honda HRV. To Yong Shin this by far was one I would like to thank all the people at garden State Honda in assisting me in my recent purchase of a new Honda HRV. To Yong Shin this by far was one of the smoothest purchases of a car for me. I will recommend both the sales person and dealership to both friends and family. Kind Regards Joe Janssen More

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Nothing Special Like most people in 2019. I researched the car I wanted which lead me to this dealership. Made a call and set up an appointment for a test drive. M Like most people in 2019. I researched the car I wanted which lead me to this dealership. Made a call and set up an appointment for a test drive. Met the dealer Yong Shin. Nice guy. Has been doing this for a long time. "Many years" as he said. My criticisms are his inability to listen to the customers questions and lack of patience. The test drive is an opportunity for the customer to get a real feel of the vehicle. A tactile experience. When I went to adjust settings on the steering wheel or dash, He kept flicking my hand away as he was describing a function I didn't even ask about. It was annoying. The whole process took about 4-5 hours. which is way too long. We negotiated. and finally came up with a walk out the door price. The finance manager showed no attempt to connect. The experience with her felt like a checkout line at the supermarket. Surprised she didn't try to up sell me on extended insurance or anything. Maybe cause I was an all cash sale. As cold as she was at least she was the fast side of the process. Don't recall her name. In regards to the facilities. It's okay. There is a "lounge" area downstairs by the service center where they have free coffee and bagels. Don't expect a 5 star experience. Coffee was decent. Bagels were meehh. Overall my personal experience was fair to okay. I test drove the same car at a different Honda dealer in Brooklyn. The sales rep I interfaced with there was far better. Listened, attentive. Was not overbearing with pressure. The BK rep just provided info as opposed to the Garden State rep that was just desperate for a sale. I would not recommend this place, but if you can get a good price on a CPO then you gotta go where you gotta go. More

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Great service! Had a great experience finding the car I needed. Yong was very friendly and helped me understand a lot about the car I purchased. Pedro helped us nego Had a great experience finding the car I needed. Yong was very friendly and helped me understand a lot about the car I purchased. Pedro helped us negotiate a more affordable price. More

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purchasing 2019 Honda CRV EX Great experience Young was very professional and pleasant to deal with!!! I really love my new car he exactly knew what I needed!! Thank You! Great experience Young was very professional and pleasant to deal with!!! I really love my new car he exactly knew what I needed!! Thank You! More

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2019 Honda CRV I just got my 2019 CRV. I am very pleased with this dealer ship. I was working with Yong to get the car I need and he helped me a lot to meet my expec I just got my 2019 CRV. I am very pleased with this dealer ship. I was working with Yong to get the car I need and he helped me a lot to meet my expectation. Highly recommended !!! More

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2019 civic LX Truly the best customer service! I am extremely thankful for all their help and so excited and happy with my new car! Thank you so much! Truly the best customer service! I am extremely thankful for all their help and so excited and happy with my new car! Thank you so much! More

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Amazing service! Thanks to Mr.Shin I came in to browse late in the day not knowing I would walk out with a car the next morning.The sales rep I had dealt with was Mr.Shin.He was very p I came in to browse late in the day not knowing I would walk out with a car the next morning.The sales rep I had dealt with was Mr.Shin.He was very patient and explained everything perfectly.He went above and beyond to make sure we were satisfied with the car,pricing, everything we were looking for. A bunch of reps were walking around outside.He came in from inside just to help us!my experience was great!Polite, professional and positive energy all around.Even when I felt they were just trying to sell a car.He was genuine and truthful on my situation to get a car.He was also very helpful to his fellow associates teaching them the ropes on how to provide information on a car they were interest in.Thank you for everything! More

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Great service Mr. Shin was very helpful and overall very kind towards me and my family. Great price and excellent service was also provided through the whole transa Mr. Shin was very helpful and overall very kind towards me and my family. Great price and excellent service was also provided through the whole transaction. More

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Purchase of a 2016 CRV Before coming to this Dealership I decided to go to the Honda in Paramus and eventually walked out because of the poor customer service. Then came to Before coming to this Dealership I decided to go to the Honda in Paramus and eventually walked out because of the poor customer service. Then came to this Honda dealership in Passaic. Yong and Maria were absolutely amazing and made this experience for me and my grandmother a great one! More

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Happy We got a 2010 Honda cr-v..He was very helpful and showed us the cars we wanted. I like his professionalism and patience above all. If you ever go here We got a 2010 Honda cr-v..He was very helpful and showed us the cars we wanted. I like his professionalism and patience above all. If you ever go here ask for him. More

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