Yasmin Hernandez | Page 4

Thank you Team Nissan!! Sales department was very helpful in the purchasing of my car. Walked me through each step and made me feel very comfortable and not at all like I was being pressured. I absolutely lo in the purchasing of my car. Walked me through each step and made me feel very comfortable and not at all like I was being pressured. I absolutely love love love my car! More

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Great customer service. I walked in and left with an amazing car. Thank you to Glendy and the rest of the team for making the experience very easy and fast. amazing car. Thank you to Glendy and the rest of the team for making the experience very easy and fast. More

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Great place to shop i bought my 2016 nissan titan xd from there with no issues they gave me the best price upfront.. I would recommend them to every one. there with no issues they gave me the best price upfront.. I would recommend them to every one. More

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Went for service yesterday.they scratched my car,they stole things from my car.an they were looking through my personal information that I have in my car.stay away from this car dealership.🤬🤬🤬 stole things from my car.an they were looking through my personal information that I have in my car.stay away from this car dealership.🤬🤬🤬 More

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Unprofessional customer services Very disappointing on the unprofessional service received when leasing our 3rd Leaf with Team Nissan on December 8th. Upon completing the financing de Very disappointing on the unprofessional service received when leasing our 3rd Leaf with Team Nissan on December 8th. Upon completing the financing details in the morning, we left the vehicle with Sam, our sales rep, to make sure the car is ready for pick up in the early evening.Yet, when we returned 6 hours later, tire pressure were low and the nevigation chip was left uninstalled. To our dismay, such a mistake was not communicated with us as we drove the car away,after adding pressure to all tires at a local gas station, back to Santa Barbara. When followed up with Sam a few days later, he directed us to download Nissan App to activate the nevigation system. We were then on the phone for over an hour with a customer service and only to find out that the App Sam has instructed has NOTHING to do with the incompletion of the nevigation and radio system. Our last hope was to visit the local Nissan dealer at Santa Barbara where we had leased our first two Leaf, and shockingly, the technician on duty discovered an empty chip slot where the nevigation system should have been set up and activated prior to the delivery of the vehicle on the purchase day. Plot is now thickened after 3 weeks of driving a new but downgraded car, we tracked down Sam, who apologized for the missing chip and promised to over night the part to us since he is not authorized to deliver the chip to us from Oxnard to SB and set it up ( what a cheap customer service provided by Team Nissan!) We waited for two days and no signs of the part ,nor did Sam followed up with us on the shipment of the missing chip. Out of frustration, we made contact with desk managers on duty ( Steve and Paul) trying to resolve such terrible experience we have had. In the meantime, Sam did not return our call nor text. Hours passed and both managers were trying to mend the situation when they, too, baffled to learned that Sam had shipped the chip via regular/ground mail , for it’s TOO EXPENSIVE to overnight the part, and that we MIGHT receive it by Friday, exactly a week later than he had promised, or should we say 4 WEEKS late from our lawful purchase day. It is extremely disturbing to recount our experience with Team Nissan so far, how can such a well established and famed auto dealership who boasts its astonishing monthly sales record allowed such unlawful and unprofessional service to their customers? The only laughable gesture offered by desk manager Paul at the end of the day ( 1-02-2019)was that we will be provided with a set of fancy floor mats and license frame when we are around Oxnard Team Nissan next time! How about covering the first lease payment that is come due soon since the vehicle we purchased has not yet been “ fully delivered” as we are still waiting for the missing nevigation / radio chip to arrive. More

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