Yanni Hierro

Deceiptful and unprofessional. Made an appointment to meet with Yanni today to have them do a lease buyout of my 2023 Kia Telluride S. I was running late, and updating and apolog Made an appointment to meet with Yanni today to have them do a lease buyout of my 2023 Kia Telluride S. I was running late, and updating and apologizing to Yanni for doing so via email. Meanwhile, Yanni had agreed via email to value my car at $29k if all was good with it once they looked at it in person. Yanni never came out to meet with me. I would understand if the place was full, but it was completely empty. The first sales person thought I wanted to buy my Kia from the dealer, & offered me to buy it at $31.5k. When I corrected him that I wanted them to buy me out instead, I was offered $25k with no explanation why after sitting around for over an hour. The car is in perfect condition except for a very thin scratch on the back door which I was willing to negotiate off the $29k Yanni offered via email. Since Yanni never showed up, I mailed him/her about my disappointment, and that I wanted to potentially lease a new Telluride there. All of the sudden crickets, when until I got there Yanni was very responsive and quick to respond to my emails. Very unethical, and shady. More

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I had a great experience again second car i buy here in 4 yrs will be back when its time to buy again 4 yrs will be back when its time to buy again More

by PPENA-1 Verified Customer Verified Customer

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Excellent customer service-Easy and fast process! Thank you so much Omar for helping me understand the process of adapting to KIA!! Special thanks to Yanni Hierro Thank you so much Omar for helping me understand the process of adapting to KIA!! Special thanks to Yanni Hierro More

by RAFA OLIVA Verified Customer Verified Customer

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