Xavier Casiano

I originally reached out to North Shore Mazda after receiving a very competitive lease proposal on a 2026 Mazda CX-90 PHEV Preferred from GM Xavier. Based on the written proposal, I came to the dealers receiving a very competitive lease proposal on a 2026 Mazda CX-90 PHEV Preferred from GM Xavier. Based on the written proposal, I came to the dealership prepared to complete the lease. Unfortunately, when I arrived, I was told the vehicle we negotiated had already been sold. I was then asked if I would still move forward if they located another car from a different Mazda dealership. I agreed, and they proceeded with the process, including running my credit. Afterward, Kenneth the Finance Manager and Xavier informed me they had found another vehicle, but it would cost more due to transportation costs and additional factory-installed options. I explained that I wasn’t interested in paying for options I never requested and simply wanted the original deal we had already agreed upon. The explanation I received was that the original vehicle had been sold because I hadn’t provided an exact arrival time. While that’s true, I had clearly told them I would be coming that day, and I did exactly that. Since the preferred trim was already sold I test drove the CX-90 PHEV Premium and was genuinely impressed with the vehicle, but it wasn’t the model or payment we had negotiated. The biggest disappointment came after my visit. Over the next couple of months, I followed up several times. Xavier replied by text saying he would “look into it,” and never got back to me. I understand that inventory changes and sometimes deals can’t be recreated. I would have completely respected a simple response saying, “We can’t make that deal anymore.” Instead, after multiple conversations, a dealership visit, a credit application, a test drive, and several follow-ups, the communication simply stopped. Overall I was disappointed most with the lack of follow-through and communication A straightforward yes or no regarding whether the original proposal could still be honored would have gone a long way. I emailed Kenneth after a few months since I was not getting a real response from Xavier. Kenneth emailed me asking to remind him of the deal that was in place because it’s been a little while. I then sent him the screen shots of the quote that was provided to me by his GM Xavier. I never heard back from Kenneth after sending him the information he requested. I am a life long Honda Owner and this dealership had the opportunity to introduce me being an owner of a Mazda. I’ve leased for the past 9 years. Mazda could have had a repeat customer but came up short when things really came down to it. More

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LIARS! !! Extremely misleading and unprofessional experience. Scammers!!! Just expect lies after lies from these people. Casey E, the sales manager, made !! Extremely misleading and unprofessional experience. Scammers!!! Just expect lies after lies from these people. Casey E, the sales manager, made it a key selling point that the vehicle (a preowned Tesla) included Full Self-Driving, repeatedly emphasizing that it added $12,000 in value to the car. Based on that, I agreed to the deal and put down a down payment. After everything was signed, I found out the car does NOT include FSD - a major misrepresentation. Once this was confirmed, there was no effort to adjust the price to reflect the missing $12,000 feature. The value of the car clearly changed, but the price did not. When I raised the issue, they admitted the mistake (but still blamed the owner that sold them that car???) and offered no real solution other than canceling. No accountability and no attempt to make things right. All they offered was a free car detail to the loss of the $12,000 car value??!!!! Trying to get my money back has been just as frustrating. I spent the entire day trying to reach to the GM Xavier. When I finally did, he said he would check on my refund for the down payment and then left for the day without any update or follow-up!!!! So unprofessional as a GM. This was not just poor communication - it was a complete lack of transparency and accountability from start to finish. I would strongly suggest staying away from these scammers. They have no problem lying to make a deal but make you go through all these hoops to get your money back More

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⭐⭐⭐⭐⭐ Outstanding Experience with a True Professional! I recently purchased a used car from this dealership, and I cannot recommend them highly enough. I had the pleasure of working with Jamie, who I lea I recently purchased a used car from this dealership, and I cannot recommend them highly enough. I had the pleasure of working with Jamie, who I learned is a seasoned veteran in the car industry but brand new to this specific dealership. In fact, I was his very first sale at this location! Even though he was still getting used to the new layout and systems, his extensive experience showed through immediately. He was knowledgeable, patient, and never made me feel pressured. The entire team worked together flawlessly to make the purchasing process incredibly smooth: Xavier was fantastic in helping coordinate and keeping things moving. LIsa provided excellent support and answered all of my detailed questions. Brian made the dreaded paperwork and financing side of things quick, clear, and stress-free. Starting at a new dealership can be challenging, but Jamie handled it like the seasoned pro that he is. If you are looking for a new or used car and want a seamless, honest, and enjoyable buying experience, go see him and the amazing team here! More

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This was our second lease at North Shore Mazda. Every aspect of the process was positive. Zach was professional and patient as he endured all of our questions and didn’t flinch when we changed our Every aspect of the process was positive. Zach was professional and patient as he endured all of our questions and didn’t flinch when we changed our vehicle choice after much back and forth over models and pricing. Zach helped us navigate this process of balancing price and features, resulting in our purchase of a car we love. Gratitude to Xavier and Brian who were also instrumental in making all the pieces fit together More

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Issac was very patient amazing customer service was very thorough and cared about my needs. I never felt like I was just a sale for him . I would definitely recommend him. thorough and cared about my needs. I never felt like I was just a sale for him . I would definitely recommend him. More

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