Wylie Nelson | Page 12

We walked off the lot a happy customer with the truck we were looking for were looking for More

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Your dealership needs to come up with a better system, first come first sale.....my wife and I drove over an hour to purchase a vehicle from you guys, only to find out that there where 2 other potential b first come first sale.....my wife and I drove over an hour to purchase a vehicle from you guys, only to find out that there where 2 other potential buyers for the same vehicle. Luckily we were able to purchase the vehicle we wanted only to the hard work of our sales team. Didn't work out so well for the other customer. Should be able to put down a deposit of some sort to reserve the vehicle. Just saying More

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Buyer Beware! I went to check out a 2020 Ford F150 advertised as a Certified Preowned vehicle. I worked with Wylie who was great. We get to the numbers and they ad I went to check out a 2020 Ford F150 advertised as a Certified Preowned vehicle. I worked with Wylie who was great. We get to the numbers and they added $4700 as dealer add ons!!! Claimed that it was the warranty! So the price they advertised online was bait and switch? I walked out and I will acknowledge that after sometime I contacted Wylie and his manager Tony Aguirre reached out stating that they can do internet price plus TTL. Keeping the warranty. So I appreciate that they worked with me there. I already had preapproval with my bank but I let Tony know that if he can get me a competitive rate we can talk about financing with Ford. We agreed on price and I pointed out that I live over an hour away. I wanted to do the finance application online so that I can come in and simply sign. Tony responded that they have a process and that I have to be there in person to go through finance. I let him know that I just want my rate before I walk in. I don’t want warranties I’m already preapproved but Tony said it was their process and that they already discounted the car. Which they really didn’t.. they took off their “add ons”. I asked told him I didn’t want to be shot gunned and if he could just send my application to Ford finance specifically I would appreciate it. My credit score is 800 I already had a preapproval with my bank. He said “no sorry” I asked “can you just submit it for me? Or if you want send me a purchase order and I can bring a cashiers check” he responded “no you have to give me a chance to finance in person” and I told him that I would but I didn’t want to be sent to a bunch of banks. I just want my terms before making yet another hour drive. Tony responded verbatim “I already helped you out with the price and let me put it to you this way. I WON’T submit it for you. You have to come in.” With a heavy accent on the WON’T. I guess since he WON’T submit my application how I asked then he WON’T earn my business. Beware of the $4700 add on fees! Tony if you’re reading this… your automotive group has an online application on your website for a reason. More

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