Willy Moy | Page 7

Between me and my husband, we have bought 6 cars plus dealt with more than 15 car dealerships from Danvers to Boston to Nashua. My February 2013 purchase at Ira Lexus in Danvers was by far one of our bes dealt with more than 15 car dealerships from Danvers to Boston to Nashua. My February 2013 purchase at Ira Lexus in Danvers was by far one of our best experiences in finding a car! General Manager Willy Moy and Sales Consultant Bert Rivas were great. Even though another couple bought a beautiful hybrid RX 450 SUV on the showroom floor that I wanted, the GM was able to find me the same model with even more upgraded features for a fabulous price within my range. They told me about some great sales incentives, so I received a car that was far better than the one I priced on Edmunds and Cars-dot-com, yet priced in my range! I had priced out pretty much a basic RX 450h online, but I walked away with a top-of-the-line RX 450h SUV at about the same price as my bottom-of-the-line one! Sales Consultant Bert was very thorough, knowledgeable and professional. I feel he went to bat for me to get the GM to give me a really good price. Even Gil, another Sales Consultant who lost out on the deal with me to Bert due to scheduling conflicts, was genuinely gracious and friendly. After taking delivery of my new car, I met with Breno Annes, a tech specialist who was great at explaining all the fancy computer gizmos in the car. He even set up my smartphone to work with the car's Bluetooth. Very thorough! I will definitely recommend Ira Lexus to friends and neighbors! More

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This is a sales and service review. I originally  bought an 2007 LS and had a good experience. Last week I traded in my 07 LS for new 2012. I was dealt with very failry (Michael Fuller in sales) and  bought an 2007 LS and had a good experience. Last week I traded in my 07 LS for new 2012. I was dealt with very failry (Michael Fuller in sales) and felt I negotiated a very fair price as well as got good value for the trade.  What makes this is a 5 star review in my eyes however is the service and follow up. I picked up the car on a friday and had to return to the dealership Monday to pick up the new registration and sticker. When I went into the dealership they noticed a large screw logged in the front right tire. Even though they were not responsible (and the tire wasn't covered), they stepped up and replaced the tire for free.  I had my last LS serviced by IRA and was really pleased with the speed, quality and ease of getting loaner cars. After stepping up to replace the tire on my new LS, it's clear they understand and appreciate customer loyalty. I look forward to having my new LS serviced there and hopefully be another repeat customer the next time I need a new car. More

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I can't imagine having a better experience. These are true gentlemen. I'v heard and experinced that women are not taken seriuosly at car dealerships and that you should always bring a man with you. Well, true gentlemen. I'v heard and experinced that women are not taken seriuosly at car dealerships and that you should always bring a man with you. Well, for me it was different at Ira Lexus of Danvers. They treated me and my money with respect. Any questions I asked were answered promptly and directly, not with the mushy, not so honest answers I had received at other dealerships. I am particular about what I want and they made sure I was happy at every turn. My car was pristine when I picked it up and Victor sat in the car with me and explained every button and lever and how to use them! I drove away very comfortable and content having spent my money there. I will buy my next Lexus there and have recommended them to my friends and family. If you're buying a car, you want to get it from them! More

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