William Pannier

Avoid the service department at Ferman Chrysler Jeep Dodge Ram of Wesley Chapel at all costs. I have been a loyal customer of this dealership for over 10 years, having bought my truck brand new here ba Dodge Ram of Wesley Chapel at all costs. I have been a loyal customer of this dealership for over 10 years, having bought my truck brand new here back in 2016 and trusting them with every single regular maintenance service since. On October 13th, I brought my 100% factory-stock daily driver in because of an occasional blinking light on the cluster that reset itself upon driving. The truck had zero other mechanical issues. They scanned it, found code P0706, and told me it needed a transmission valve body replacement. I was explicitly promised a 4-to-5-hour turnaround for the swap and the CPU programming quick-learn. Instead, the technician botched the programming and completely corrupted my truck's CPU, rendering it entirely inoperable. As of Monday, November 2nd, it will be a full 20 days that they have held my truck hostage in their shop with absolutely no estimated date of completion. Service Manager William Pannier's team had to open corporate STAR Case #103005157 because their own technicians don't know how to fix the software glitch they caused. I have since had to open my own corporate STAR Case #98432995. Despite being a loyal customer of over a decade, management flatly refuses to provide a complimentary loaner vehicle, leaving me completely stranded. Holding a customer’s daily driver hostage due to your own technical failure is disgraceful. To General Manager Jay Cadwallader: Skip the automated, copy-paste customer service response to this review. You know exactly who I am. Call my cell phone directly today with a corporate loaner vehicle ready while your shop figures out how to undo the damage they did to my truck. More

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