Wesley Prudencio
Wesley Prudencio at Audi Des Moines

Wesley Prudencio | Page 9

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.7
185 Reviews
4.7

185 Reviews

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185 Reviews of Wesley Prudencio

January 14, 2023

Dealership Rating
Employee Rating

Excellent service & shuttle while I waited. They checked the brakes, but when I have to slam on brakes at the last minute for a deer or emergent traffic, the brakes do not stop/hold. This is ed More

by DLBALLARD222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

Jan 15, 2023

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 10, 2023

Dealership Rating
Employee Rating

The dealership was clean, the people were friendly. They did everything they said they were going to. More

by Gunder20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

Jan 10, 2023

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 06, 2022

Dealership Rating
Employee Rating

They did what they were supposed to do! They kept me informed.of the progress . More

by Maggy.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

Dec 07, 2022

Audi Des Moines responded

Maggie, Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2022

Dealership Rating
Employee Rating

Did a great job and got me taken care of in a timely manner, thanks. More

by Craigahunt89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

Dec 02, 2022

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

November 15, 2022

Dealership Rating
Employee Rating

Front staff was professional. Technician repaired the primary issue. I liked the text motivation for approval to proceed with repairs. More

by DALEOTT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

Nov 15, 2022

Audi Des Moines responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

October 02, 2022

Dealership Rating
Employee Rating

Very unprofessional. Staff acted as though I was inconveniencing them. Sales team was loud and unprofessional. I couldn’t tell if I was in a business or an drunk frat More

by NathanBolton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 06, 2022

Audi Des Moines responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 18, 2022

Dealership Rating
Employee Rating

Terrible dealership with horrible service. I really wish there was a different dealership in Des Moines More

by KRISTELHILL19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bryan Adams , Katie Cross

Sep 22, 2022

Audi Des Moines responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 13, 2022

Dealership Rating
Employee Rating

Good feedback loop. Appreciated the ride to and from work. Car fixed in one day More

by JAWRIGHT20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

Aug 14, 2022

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come!

July 21, 2022

Dealership Rating
Employee Rating

I have had a pretty great experience with Audi Des Moines, with my previous cars, as well as my current one. They are responsive, courteous, and they really care about their customers! More

by HVilez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aleksandr Yanouskiy

Jul 22, 2022

Audi Des Moines responded

Thank you for choosing Audi Des Moines over the years. We appreciate your fantastic feedback and five-star rating. We're glad that we've been able to help, and we hope to see you again!

July 15, 2022

Dealership Rating
Employee Rating

Everyone worked with me to make a great experience. I got the car I wanted and am happy with my purchase More

by SUSAN1KIDD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Bridges, Aleksandr Yanouskiy, Bryan Adams , Katie Cross

Jul 16, 2022

Audi Des Moines responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Audi Des Moines!

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