Wesley Prudencio
Wesley Prudencio at Audi Des Moines

Wesley Prudencio | Page 6

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.7
185 Reviews
4.7

185 Reviews

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185 Reviews of Wesley Prudencio

October 08, 2023

Dealership Rating
Employee Rating

Car was in for recall work. Advisor was very responsive to questions was a pleasure to work with. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

Oct 09, 2023

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

October 04, 2023

Dealership Rating
Employee Rating

Excellent customer experience. We're also fast to respond when I had a question. Having a loaner available is also a plus More

by rustyl0
Recommend Dealer
Yes

Other Employees Tagged: Wesley Prudencio

Oct 04, 2023

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

September 23, 2023

Dealership Rating
Employee Rating

Very good communication. Fast and good technical service. Very good customer service. Good loaner car provided for the time my car was being serviced. More

by VZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2023

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with Wesley and our team. We're glad to hear Wesley delivered such a great experience!

August 30, 2023

Dealership Rating
Employee Rating

I had warranty work done on my vehicle. Since there was intense hot weather, it took an extra day. I was not able to make it into town the next day to pick up my vehicle, so I picked it u More

by RCJBRAUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2023

Audi Des Moines responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 26, 2023

Dealership Rating
Employee Rating

I believe audi of des moines has exceptional customer service. Brian Adams is great and an asset to your company. More

by kurtfreitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams, Anando Sacic , Katie Cross

Aug 27, 2023

Audi Des Moines responded

Thank you, Kurt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

August 22, 2023

Dealership Rating
Employee Rating

Great service and friendly staff Minimum wait time Reasonably priced for what I received Thank you More

by Snappy Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross, Brady Fleischacker

Aug 23, 2023

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon!

August 19, 2023

Dealership Rating
Employee Rating

I appreciated Wesley going over all the items the mechanics checked for me! He was very thorough! More

by KATHRYNLANG5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Kathryn, for choosing Audi Des Moines!

Aug 21, 2023

Audi Des Moines responded

Thank you, Kathryn, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 18, 2023

Dealership Rating
Employee Rating

Great customer service. I was able to get in right away and got my car back in a timely manner. I also received texts updates during the service. More

by HABDEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

Aug 21, 2023

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines.

August 15, 2023

Dealership Rating
Employee Rating

Wesley is on top of his job. Great service! Very happy with the service staff. More

by MIKESENNEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams

Aug 16, 2023

Audi Des Moines responded

Mike, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wesley met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come!

August 08, 2023

Dealership Rating
Employee Rating

The problem I had required a tow to the service Dept with no advance appt. The team worked my vehicle in quickly and solved my issue. More

by DAVE.LEMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Adams , Katie Cross

Aug 10, 2023

Audi Des Moines responded

Thank you, Dave! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines!

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