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Wesley Prudencio

Overview Reviews (185) Inventory (142)

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Wesley Prudencio

Wesley Prudencio | Page 4

Service Advisor

Audi Des Moines

5190 Merle Hay Rd
Johnston, IA 50131

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4.7

185 Reviews

Overview Reviews (185) Inventory (142)

4.7

185 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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185 Reviews of Wesley Prudencio

January 27, 2024

Dealership Rating

Employee Rating

They were very helpful and efficient and explained everything very clearly. The service was excellent. everything very clearly. The service was excellent. More

by EMG0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Wesley Prudencio

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Jan 28, 2024 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

January 11, 2024

Dealership Rating

Employee Rating

Clean place, comfortable, friendly Good customer service, good use of tech Just keep up the good work! good use of tech Just keep up the good work! More

by honoroak

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Wesley Prudencio

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Jan 12, 2024 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

January 11, 2024

Dealership Rating

Employee Rating

Wes, Bryan and the entire team were great to work with! Unparalleled customer experience thank you! Unparalleled customer experience thank you! More

by Susiekay702

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Wesley Prudencio

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Jan 11, 2024 -

Audi Des Moines responded

Susie, Thank you for taking the time to share your feedback with us. Wesley, Bryan, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

January 11, 2024

Dealership Rating

Employee Rating

Easy and quality I don't have more to say. It was an easy experience, everything was at the quality I would expect. It was an easy experience, everything was at the quality I would expect. More

by BENBNELSON76

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Wesley Prudencio

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Jan 11, 2024 -

Audi Des Moines responded

Ben, Thanks for sharing your thoughts about your experience with Audi Des Moines. Wesley and our team appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

January 10, 2024

Dealership Rating

Employee Rating

Very pleasant, everyone was extremely friendly, great customer service. One thing that I would deduct couple of points is that I wasn't asked if I wanted to replace my windshield wiper since it makes unp customer service. One thing that I would deduct couple of points is that I wasn't asked if I wanted to replace my windshield wiper since it makes unpleasant noise. More

by TUMUHAMED3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Wesley Prudencio

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Jan 11, 2024 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Audi Des Moines. Wesley and our team appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

December 23, 2023

Dealership Rating

Employee Rating

Very responsive and professional . I felt well taken care of and that the team truly cared about my experience the whole time. I felt well taken care of and that the team truly cared about my experience the whole time. More

by HFLYNN7

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Wesley Prudencio

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Dec 27, 2023 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Brett Schettler General Manager

December 23, 2023

Dealership Rating

Employee Rating

I had a second key programmed. Staff was excellent. Unfortunately, several items no longer work such as interior lights don't come on when door is opened and my radio frequently cu Staff was excellent. Unfortunately, several items no longer work such as interior lights don't come on when door is opened and my radio frequently cuts out since the key programming. More

by ROBINDP514

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Wesley Prudencio

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Dec 27, 2023 -

Audi Des Moines responded

Thank you, Robin, for choosing our dealership! We're always happy to help in any way possible. Please come back so that we can take a look at your lights and radio. We look forward to hearing from you! Best Regards, Brett Schettler General Manager

December 23, 2023

Dealership Rating

Employee Rating

Got in and out. Convenient time and work was done quickly and nicely. Thank you. Convenient time and work was done quickly and nicely. Thank you. More

by TELE1966

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Wesley Prudencio

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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

December 18, 2023

Dealership Rating

Employee Rating

Very competent. Especially for newer vehicles. More expensive than other dealers. Service videos are very helpful. Not able to diagnose minor wind noises though Especially for newer vehicles. More expensive than other dealers. Service videos are very helpful. Not able to diagnose minor wind noises though More

by Ron

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 18, 2023 -

Audi Des Moines responded

Ron, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

December 12, 2023

Dealership Rating

Employee Rating

Great Very professional and very knowledgeable , I would recommend to all my friends and family . Thank you recommend to all my friends and family . Thank you More

by ALEX.YANOUSKIY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Wesley Prudencio

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Dec 12, 2023 -

Audi Des Moines responded

Alex, thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

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