Wesley Prudencio | Page 18

The service is always great. I know when I have my Audi serviced with you that everything has been taken care of and I can drive away with confidence. serviced with you that everything has been taken care of and I can drive away with confidence. More

by SUSYBOHANNON Verified Customer Verified Customer

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I always get excellent service. I was able to schedule quickly. When I arrived I received immediate attention. I was informed via video regarding the current condition of my car. The work that was perfor quickly. When I arrived I received immediate attention. I was informed via video regarding the current condition of my car. The work that was performed was great and cost for the services was well explained and payment was efficient. Additionally the customer lounge area was very welcoming and felt very COVID safe. More

by PSD0 Verified Customer Verified Customer

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Excellent experience! Setting up the appointment was a breeze. Dropping off the vehicle was easy. Staff was pleasant and greeted me by name. Loved getting the video of the underside of my Jeep as they poi breeze. Dropping off the vehicle was easy. Staff was pleasant and greeted me by name. Loved getting the video of the underside of my Jeep as they pointed out the individual areas all of which were in good condition. Great experience! More

by mikeevans091964 Verified Customer Verified Customer

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The service team did a great job taking care of my 2018 Audi S7. The tire exchange was quick and well done! Really appreciate all your help! Audi S7. The tire exchange was quick and well done! Really appreciate all your help! More

by BRYANPURDYMD Verified Customer Verified Customer

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Professional and met all expectations. Had some challenges that dealership worked around in order to get my car completed in a timely manner. Appreciate the efforts challenges that dealership worked around in order to get my car completed in a timely manner. Appreciate the efforts More

by GJOEMEYERS Verified Customer Verified Customer

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It was a great experience as always. They do a great job and keep me well informed about the state of my car. They also get me on my way quickly. and keep me well informed about the state of my car. They also get me on my way quickly. More

by shelby Verified Customer Verified Customer

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I took my car in for an oil change and to have the winter tires put on. As I left the dealership, I was greeted with a tire pressure warning. Turns out, they didn't check the tire pressures and update the tires put on. As I left the dealership, I was greeted with a tire pressure warning. Turns out, they didn't check the tire pressures and update the pressure monitor. After a week at home, I noticed a large pool of oil on my garage floor. I had to take the car back in to have the oil drain plug tightened. This took over an hour. As I left the dealership again, I noticed the oil level on the MMI showed it was barely above minimum. They didn't even top off the oil after all of this. The icing on the cake is that I now get to go home and mop up the oil on my garage floor. More

by jrodgers5 Verified Customer Verified Customer

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Excellent service, friendly staff, facility is always clean and neat and with nice waiting area. Really is a pleasure for me to visit Audi of Des Moines clean and neat and with nice waiting area. Really is a pleasure for me to visit Audi of Des Moines More

by lady.byler Verified Customer Verified Customer

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Staff is knowledgeable and explained things well. Service was very smooth and timing for drop off and for pick up were very good. Bryan did a great job. Service was very smooth and timing for drop off and for pick up were very good. Bryan did a great job. More

by Jazz@19892020 Verified Customer Verified Customer

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This is my second survey - a little annoying. My visit was fine, but when I went to pick up my car, I had a hard time finding someone so that I could pay and get my report. The woman who checked me out c was fine, but when I went to pick up my car, I had a hard time finding someone so that I could pay and get my report. The woman who checked me out could not answer questions on my report and no service engineer was available to speak with me - this was at 5:30PM, so not a weird time to be picking up a car from Service. And, as it turns out, if the dealership would invest in a color printer, I would not have had any questions on my report. More

by KATE_WHERE Verified Customer Verified Customer

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