Wesley Maxwell | Page 20

excellent I was told first come first serve from finiance department and once I got my insurance taken care of they had me wait 1 hour and a half because they l I was told first come first serve from finiance department and once I got my insurance taken care of they had me wait 1 hour and a half because they let someone else in before me. EVEN THOUGH HE SAID FIRST COME FIRST SERVE . That was disappointing . And then hearing how they had an appointment but I was waiting for 45 minutes and then they took them in then waited another 45 minutes and he had the nerve to tell me first come first serve. Waste of time. Everything else was smooth More

by samyyounes86 Verified Customer Verified Customer

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Always great Service So I just happened to drive pass and wanted to take a look at some manual car options, first person I saw was a Gentleman by the name of Wes, he appro So I just happened to drive pass and wanted to take a look at some manual car options, first person I saw was a Gentleman by the name of Wes, he approached me and asked how can he help, I told him I would like to speak to one of you sales people. (“One with good customer service”) He went around looking, and no one was available. He took it upon himself to assist me himself. That was probably the best thing that happened. Great customer service. Very honest. Made me feel at home.. just one of the guys. with that being said... I was bought. Thanks Wes 🙏🏻 More

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Little Wes Giant Savings Wes was great to work with. Listened and met all of my expectations from day one. No BS no wasting time. Flawless sales process. Thank you Wes and the Wes was great to work with. Listened and met all of my expectations from day one. No BS no wasting time. Flawless sales process. Thank you Wes and the management team for making this easy and seamless. More

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Absolutely the best car buying experience I ever had! Wes Maxwell was awesome and listened to my needs! I bought the car and I am most pleased !! I would highly recommend this dealership to all! Wes Maxwell was awesome and listened to my needs! I bought the car and I am most pleased !! I would highly recommend this dealership to all! More

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Pleasant and efficient car buying experience Everyone at Rothrock was friendly, helpful, and efficient! The whole experience was smooth and easy. We’re looking forward to driving our new Pacifica Everyone at Rothrock was friendly, helpful, and efficient! The whole experience was smooth and easy. We’re looking forward to driving our new Pacifica Hybrid! More

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Easy and Fully Satisfied From inquiring online to walking out with a new car, the process was as pain free and smooth as you could hope. Everyone I interacted with was extreme From inquiring online to walking out with a new car, the process was as pain free and smooth as you could hope. Everyone I interacted with was extremely professional and accommodating throughout the entire process. This is my second experience purchasing a car through this dealer and I will use Rothrock when I buy a third. More

by Timmy Verified Customer Verified Customer

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First time buyer Stopped by at Rothrock expecting to just test drive a Jeep Cherokee and ended up purchasing a brand new 2019 one! It checked off all the points I had Stopped by at Rothrock expecting to just test drive a Jeep Cherokee and ended up purchasing a brand new 2019 one! It checked off all the points I had on my list that I wanted in an SUV, and sales rep Wes made it as easy for me as possible! Wes was very patient while I shopped for my new SUV, and if he couldn't answer a question, he made sure to find someone who could. Great service! More

by mmonahan257 Verified Customer Verified Customer

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A little bumps in the road with the process but good overall Rothrock had to locate the vehicle I wanted. There was trouble with that so would recommend that that process become smoother. But overall it was wort Rothrock had to locate the vehicle I wanted. There was trouble with that so would recommend that that process become smoother. But overall it was worth the wait and Wes did a great job. More

by Tiana Verified Customer Verified Customer

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Excellent customer service very friendly I was able to negotiate a price that worked for my budget at the end of the day it was a little higher than I hoped to pay but all said and done well I was able to negotiate a price that worked for my budget at the end of the day it was a little higher than I hoped to pay but all said and done well worth it for the car I wanted that had all the bells and whistles! Wes maxwell is as awesome he had great customer service skills was very friendly and was very patient with me during the process. I would definitely recommend him! Mia Norman was very knowledgeable about the specs in the Jeep and was able to answer any questions I had. Matt matti was also great with the paperwork and financial aspect of things, very knowledgeable and able to answer any questions I had as well as provided me with all the information I could possibly my need! Overall great experience this time around! More

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Great experience Thank you to Wes and the team at rothrock for working thru the details to get me in a situation I was ultimately comfortable with.! Thank you to Wes and the team at rothrock for working thru the details to get me in a situation I was ultimately comfortable with.! More

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