Wendy Huckaby | Page 7

My car was messed up during an oil change so I brought it in to be looked over and have anything fixed. They were able to repair my jeep but unfortunately didn’t disclose verbally the 3% charge for using a c in to be looked over and have anything fixed. They were able to repair my jeep but unfortunately didn’t disclose verbally the 3% charge for using a card to me. This was a problem as another company was reimbursing me for the repairs and I was stuck with a $130 charge. I tried to reach out to discover why the amount was different than the paper stated and was never given the answer after they were supposed to look into it. More

by shentona4896 Verified Customer Verified Customer

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My appointment was for 10:20; dropped off by 930. Never received updates; called 3x for updates with no return call. Went back to get my vehicle at 630 because I had to work the next day to find out Never received updates; called 3x for updates with no return call. Went back to get my vehicle at 630 because I had to work the next day to find out by Mike that my vehicle was never even looked at. More

by ERIN.BRADLEY2016 Verified Customer Verified Customer

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We drive over an hour to get our fleet serviced at Cape Coral CDJR because the service is unbeatable!! Wendy is our service advisor and is always on the ball. She keeps us informed with vehicle issues and Coral CDJR because the service is unbeatable!! Wendy is our service advisor and is always on the ball. She keeps us informed with vehicle issues and puts in 110% getting our vans repaired and back to us quickly. We literally pass 2 other dealerships that are 10 to 20 minutes away just for the sake of knowing we are well taken care of and our vehicles aren’t parked and forgotten about. I would recommend Cape Coral CDJR to anyone looking for quality service and quality repairs completed quickly. More

by stwafleet Verified Customer Verified Customer

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Recall was scheduled, drove to dealership and the part was not there! Very poor scheduling & communication by your service AI dept! was not there! Very poor scheduling & communication by your service AI dept! More

by shallcgc Verified Customer Verified Customer

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LoJack never worked broken charged $700 Called dealer a ton of times no one calls me back LoJack was never installed properly ton of times no one calls me back LoJack was never installed properly More

by MRMRSRUIZ8891 Verified Customer Verified Customer

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No communication whatsoever, basically I was the one that needed to call the dealership to request updates, I had to get in contact with the warranty company to find out what was happening thinking that they needed to call the dealership to request updates, I had to get in contact with the warranty company to find out what was happening thinking that they were no approving the claims, what I found out was that they were trying to reach out the advisor but were unable to reach her out. While I understand that I'm not the only customer the fact is that communication is the key when dealing with customers. More

by chinchillasusana Verified Customer Verified Customer

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Disfunctional Poor communication internally have to come back for original reason. They didn't have the warranty part in stock so why did they tell me to bring it in. Told me part would take 7 days to get i back for original reason. They didn't have the warranty part in stock so why did they tell me to bring it in. Told me part would take 7 days to get in. It's been 11 days. So far. Hold me they rotated my tires. I had tire marked. Tire was in original position when I picked it up. Not rotated. Disfunctional More

by Pimangos2 Verified Customer Verified Customer

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Great experience. Very smooth. Wendy was very friendly and knowledgeable and we will request her on our next visit. Very smooth. Wendy was very friendly and knowledgeable and we will request her on our next visit. More

by weimerbd Verified Customer Verified Customer

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Outstanding! Very professional, very organized and efficient. Stay are very helpful and pleasant. Enjoyable experience Very professional, very organized and efficient. Stay are very helpful and pleasant. Enjoyable experience More

by tpiratzky1219 Verified Customer Verified Customer

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Unfriendly, pushy, uninformative, not a good value. The service department was not helpful in any way. Pushy and unpleasant. The buying experience was terrible and the service after the purchase has be The service department was not helpful in any way. Pushy and unpleasant. The buying experience was terrible and the service after the purchase has been abysmal. I am frustrated at myself for doing business at your dealership. More

by cwp81525 Verified Customer Verified Customer

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