Walker Strong | Page 4

Strong Volkswagen responded

Jessica, Thank you for your five star review and feedback. We value your business and hope to work with you more in the future. Please let us know if you need anything. Strong Volkswagen Team!

Strong Volkswagen responded

Lance, Thank you for your five star review and feedback. We are so happy we were able to help you figure out what you wanted and get you into a brand new car. We value your business and hope to work with you again soon. Please let us know if you need anything. Strong Volkswagen Team!

Strong Volkswagen responded

Thank you for your five star review and feedback. We are so happy we were able to give you a great car buying experience and in record time at that. Please reach out if you need anything. Strong Volkswagen Team!

Strong Volkswagen responded

Derick, Thank you for your five star review and feedback. We value your business and hope to work with you again soon. Please reach out if you need anything in the future. Enjoy your new car! Strong Volkswagen Team!

Strong Volkswagen responded

Tim, Thank you for your five star review and feedback. We value your business and appreciate your loyalty not only to the Strong dealership but to the Volkswagen brand. We look forward to working with you again soon, please reach out if you need anything. Strong Volkswagen Team!

Strong Volkswagen responded

Thank you so much for your five star review and feedback. We value your business and appreciate you loyalty not only to the Strong Dealership but to the Volkswagen Brand. As always we enjoy working with you, please reach out if you need anything. Strong Volkswagen Team!

Strong Volkswagen responded

Thank you for letting us be a part of such a big milestone in your life such as buying your first car. We value your business, please know that we are here to support you through out your ownership of your new vehicle. Please reach out if you need anything! Thank you for your review and feedback! Strong Volkswagen Team!

Strong Volkswagen responded

Denise Taylor this is well written, and we understand that you being in the software business, and watching you post from site to site that you are not looking to make anything right just to harm the employees and families of Strong VW. We would love to refund you all your money because we also feel it was a mistake to enter this relationship with you. We have reached out to you to try and work out these concerns however that is not what you are looking for. So, let’s get to the truth, the vehicle we advertised we offered to you for the exact price everyone sees. It is still the same price and is still posted on the wall in the middle of our showroom, that exact car for that exact price. It is 100% inaccurate to say it was not offered to you for that price, we have documentation showing that we offered you that price as well as all advertisements. The price and the out the door number on every new and used vehicle is posted on the wall in the middle of the showroom. This matches exactly what you were presented with, remember that you brought your trade in vehicle to us on the flatbed trailer. Speaking with Bill on the new car side and James on the used car side they both state that you had numbers within 20 minutes of returning from the test drive on the new and used departments. Neither of them understand what your stating. It just does not make sense. We know you are mad but when we spoke with James, he had no idea you harbored these horrible feelings and was floored that you were so unhappy. Our goal is NOT to tie up the customers time for an extended length of time because that also ties up the employees reducing their productivity. It is true that the manufacturer gives you less rebate today if you take the savings in interest over 5 years. That is why when you go onto ALL new car dealers websites, including ALL manufactures that they state “The advertised price is not available for special rates or not in combination” because the manufacture won’t give you as much rebate today if they are saving it for you in interest over the term. Yes, VW is trying to build brand loyalty and does offer more money to the customer to lease versus zero percent. Remember most leases are two to three years as opposed to longer periods for purchases thereby returning the customer to the market sooner rather than later. In conjunction with a VW lease you can pay them off at any time just like cash. In fact, Billy told you that he has had many cash buyers do this to save in many cases thousands from VW. Instead of 1 large check you write 4 smaller checks in 4 months as Billy explained. We are sorry however we do not control the money VW gives the dealership. We are confused as we did offer you all the different incentives that VW has to offer their customers, and now you state we should hide this information because its “confusing”. Not sure how allowing our guests to make an educated decision by providing all the incentives VW has to offer and then allowing the consumer to decide is “confusing” or “dancing around questions”. We showed you the out the door number and everything that will be printed in finance within 20 minutes and yes there are payments BUT all fees spelled out and it did match to the penny in finance. To say we only provided payments and pushed payments versus a total is just not true. We have the sheet you looked at in the first 20 minutes. It cannot be any more transparent than that. We understand, unfortunately not through communication, but rather you are having gone immediately to social media and sharing all of these inaccuracies, your frustrations. Why did you buy from us: Here is what your daughter said on 9/12/2020 camilletaylor99 “A great dealership to work with. They kindly take your thoughts, wants, and needs into consideration; helping you to achieve the most successful buy! Test driving was awesome. Grateful all were kind and patient.” I spoke with James about this and your daughter was super excited to get these benefits the same way YouTube, Tik Tok and other social media influencers would. Let us be clear we would love to refund ALL your money and NOT sell you a vehicle. We have thousands of satisfied customers both VIP and others, as well as your daughter (the Buyer) that disagree with your comments. If your daughter would like to return this vehicle for a refund in full please have her reach out to our General Sales Manager Joe Martin. He will be glad to facilitate this for her.

Strong Volkswagen responded

Thank you for your five star review and feedback. We value your business and hope to work with you more through out the ownership of your car. Please reach out if you need anything. Strong Volkswagen Team!

Strong Volkswagen responded

Thank you for your feedback and review. We are so happy you were able to take advantage of our 6-6-2 incentive. We hope your loving your new Tiguan, Please let us know if you need anything. Strong Volkswagen Team!