Vitaliy Khlebnikov | Page 43

I'm late for work!!! Hi-I had been having an issue intermittently where the ignition would stick at ACC (accessory) after I put the car in park. I called my service adviso Hi-I had been having an issue intermittently where the ignition would stick at ACC (accessory) after I put the car in park. I called my service advisor at Herb Gordon and he told me there was a known issue that so far had affected only a few people so there was no recall at this time. (Of course I had to be one of them 😂). Vitaliy told me to bring the car in so they could check it out. Thank goodness the issue occurred when I pulled into the service bay and tried to turn the ignition off! When they checked, my car indeed was one of the ones affected. My warranty has just expired a week prior (unbeknownst to me) so Vitaliy checked with Subaru and they covered the repair. I'm glad because I had been having the issue for over a month but the times it was happening had begun to increase in frequency. I am so happy that Vitaliy is my service advisor as he has always been willing to listen to any issues I have with my car and work to find a suitable resolution. Thank you SO much Vitaliy. If I had to report a problem, it would just be that the technician did not attach the housing that is at the base of the brake but I am technical enough so that I was able to do so myself. More

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Herb Gordon’s Silver Spring Good service and have always been honest and open about any issues that require attention. Prompt service and Vitaliy is an excellent advisor. Will Good service and have always been honest and open about any issues that require attention. Prompt service and Vitaliy is an excellent advisor. Will continue to return. More

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Rodney gave me Excellent service. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. More

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Herb Gordon Subaru is the best The service managers are great to work with. Always pleasant, fast service, reliable and honest. Always ready with a coupon for a discount and the se The service managers are great to work with. Always pleasant, fast service, reliable and honest. Always ready with a coupon for a discount and the servicing is done quickly. More

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Excellent service and very accommodating. Vitaliy was very helpful and knowledgeable and provided me timely updates on the status of my repairs. He was great to work w and very accommodating. Vitaliy was very helpful and knowledgeable and provided me timely updates on the status of my repairs. He was great to work with. More

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Always a GREAT experience and Professional Vitaliy is my "go to guy" when my STI needs any service. He is knowledgeable and very professional. I highly recommend him to anyone that needs their Vitaliy is my "go to guy" when my STI needs any service. He is knowledgeable and very professional. I highly recommend him to anyone that needs their Subaru service. They pay attention to your vehicle needs and give you an update in a timely manner. Overall Subaru of Silver Spring is a place to go for any SUBARU needs. More

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Emergency tire repair Picked up a nail in my tire, called Vitaliy in the service office who got me an appointment very quickly and got the tire taken care of. I was in and Picked up a nail in my tire, called Vitaliy in the service office who got me an appointment very quickly and got the tire taken care of. I was in and out in less than an hour. Have been bringing my car here for 12 years, always happy with the service. More

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Super Satisfied Can't say enough good things about Herb Gordon Subaru and Ed Sarecky. Very helpful, knowledgeable and professional. Got a great deal. Just so happy Can't say enough good things about Herb Gordon Subaru and Ed Sarecky. Very helpful, knowledgeable and professional. Got a great deal. Just so happy. I WILL be back. More

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I've enjoyed every experience I have had thus far. Bought my Subaru Outback here and have since taken it back for service 3 times. Vitaly and Michael Goodman- xxxx, even the mechanics all are very frie Bought my Subaru Outback here and have since taken it back for service 3 times. Vitaly and Michael Goodman- xxxx, even the mechanics all are very friendly and seem to genuinely care about their customers. You know it is a good place of business if the employees look happy to be working there and are working hard. In any case, you might pay a bit extra to get your oil changed but you will know that they are doing their diligence to make sure your vehicle is in good operating condition. Their very comfortable customer lounge area is indicative of their level of customer service. More

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Very Good Service I recently had problems with my car's air conditioning. It turns out there was a problem with my condenser which was quickly replaced and now works f I recently had problems with my car's air conditioning. It turns out there was a problem with my condenser which was quickly replaced and now works fine. Both Associates clearly communicate issues with my car when I bring it in, which I truly appreciate. More

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