Vinicius "Vinny" Santos | Page 26

Satisfied Great dealership. Helpful people. Purchase was easy and smooth and I came all the way from New Haven, CT. Wasn’t happy that my mileage was incorrect o Great dealership. Helpful people. Purchase was easy and smooth and I came all the way from New Haven, CT. Wasn’t happy that my mileage was incorrect online. Had 10k more miles than listed. However, was very excited to see that there was already tints on the windows. I wish it would have been detailed prior to picking the car up. More

by C LaRock Verified Customer Verified Customer

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Deceiving! They would get negative stars if possible!! We wanted to purchase a vehicle from this dealership but we were only willing to spend a certain amount o They would get negative stars if possible!! We wanted to purchase a vehicle from this dealership but we were only willing to spend a certain amount on the monthly payment. After a lot of back and forth, they agreed to our monthly payment and what we assumed on a 72- month used car loan, which is the standard for banks to approve. Although it was late and the dealership was closing soon, they kept insisting that we sign off on everything that night. We rushed through the documents, only to find out a week later when we received a notice from the bank, that the loan wasn't approved because 84-months was too long for a used car loan. We couldn't believe they had the decency to do such a thing, especially after reaching a verbal agreement. It's not standard practice to apply for an 84-month loan, especially for a used car and most banks will not approve it. However, their bank of course did, which put us in a really bad situation. They were very aware of this and still proceeded to go along with it. So we basically paid a lot more for the overall value of the car, and they were very manipulative on how they went about it. We dealt with the manager, Ray McGarry, who of course insisted had done nothing wrong. On top of everything, the car wasn't prepped to be sold and had stains all over the backseat, even after a detailing which we came back and insisted on. I would never go back to this dealership to be treated in such a way and taken advantage of, so please do your research and look over everything closely if you are ever in a similar situation. It's typical in today's day and age that every car dealership you encounter will try to get the most out of you, but they went far beyond and it's a shame they continue to take advantage of innocent people. More

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Good service Good place. Actually get you into something you can afford. Nothing more. Nothing less. Get you out of there with a car no matter what. Good place. Actually get you into something you can afford. Nothing more. Nothing less. Get you out of there with a car no matter what. More

by JanilM92 Verified Customer Verified Customer

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Very friendly, helpful and knowledgeable staff The experience was pleasant, staff was friendly, helpful and knowledgeable. Walked out of the dealer with a excellent deal in my opinion. We drove a f The experience was pleasant, staff was friendly, helpful and knowledgeable. Walked out of the dealer with a excellent deal in my opinion. We drove a few models until we found the one we liked it. More

by AlexD Verified Customer Verified Customer

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Awesome! Friendly, respectful, willing to answer any questions you have in a timely manor. Great people to work with. Very helpful they offer you water bottles Friendly, respectful, willing to answer any questions you have in a timely manor. Great people to work with. Very helpful they offer you water bottles More

by Searra Warfle Verified Customer Verified Customer

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GREAT CUSTOMER SURVICE VINNY TOOK CARE OF ME HE IS GREAT MADE IT POSSIBLE FOR ME TO WALK OUT WITH MY VEHICLE SAMEDAY ! id refere you guys to anyone VINNY TOOK CARE OF ME HE IS GREAT MADE IT POSSIBLE FOR ME TO WALK OUT WITH MY VEHICLE SAMEDAY ! id refere you guys to anyone More

by LABORISALVA17 Verified Customer Verified Customer

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Helpful staff Staff was very helpful went out of there way to assist and show us all of our options. Showed us all the features on the car and what was available Staff was very helpful went out of there way to assist and show us all of our options. Showed us all the features on the car and what was available More

by EFDCHIEF02 Verified Customer Verified Customer

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Total professional service Salesman (Vinny Santos ) was very friendly , helpful , and did everything he could to get me in my 2016 Volkswagen Tiguan . Will recommend Dickson Cit Salesman (Vinny Santos ) was very friendly , helpful , and did everything he could to get me in my 2016 Volkswagen Tiguan . Will recommend Dickson City Hyundai to all my friends and family . More

by authurperrins Verified Customer Verified Customer

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Awsome service personnel...however I have nothing negative to say about the service department per se, which deserves a higher than two star rating. But unfortunately, my frustration w I have nothing negative to say about the service department per se, which deserves a higher than two star rating. But unfortunately, my frustration with the other departments at this dealer has soured my perception of the entire dealership, and two stars is because service is averaged with the sales dept and administrative staff who deserve a ZERO star rating after my dismal experience leasing my current vehicle. It has been a virtual "comedy of errors" with one person placing blame on another... I have never heard "NOT MY FAULT" uttered so often by so many people. First it was incorrect completion of the lease paperwork (Michael Pace is extremely personable, but he IS apparently the one who made the error), which necessitated a dealer employee coming to my home to re-sign, but because the date was not changed, it was not submitted in time to Hyundai lease finance, so became incumbent on ME to determine the correct payment amount to make the initial payment without penalty; then I had to literally badger the sales department to issue the promotional $40 gift card for my having taken a test drive (something else obviously not submitted in a timely manner); then the latest is the messed up registration I received, which is, once again, "not the dealer's fault" although after calling our state Motor Vehicle Dept in Harrisburg, I was told it IS the dealer's fault because it is up to them to submit the correct information on the paperwork (and this was a transfer registration, so should have been EXACTLY the same as for the former vehicle, but the "not our fault" dealer managed to screw it up and blame the state!) No surprise considering the overall incompetency I've encountered on this transaction, friendly enough, but totally incapable of thinking "outside the box" to resolve problems that are then left to the customer. Now it becomes incumbent on me to once again, correct the dealer's error. I will NEVER deal with Dickson City Hyundai again, and will either seek an alternate Hyundai dealer at the termination of this lease, or look for another brand (Subaru was running a close second...) Thank this dealer for destroying "brand loyalty" with this 4th Hyundai customer! More

by anniec Verified Customer Verified Customer

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Excelent service experience good servicio rápido el servicio por teléfono muy bueno la amabilidad de los empleados excelente se lo recomiendo a cualquier persona experience good servicio rápido el servicio por teléfono muy bueno la amabilidad de los empleados excelente se lo recomiendo a cualquier persona att sigfredo marty More

by SIGFREDOMARTY Verified Customer Verified Customer

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