Dealer Reviews
Cars for Sale
Dealer Log In
Vincent Lor
717 Reviews
717 Reviews
Write a Review
717 Reviews of Vincent Lor
November 08, 2019
"maybe" would be my response to "woud you recommend" First: You are having a HORRIBLE time of separating accounts when cars move to new owners. Previous and current owner have tried numerous times ov First: You are having a HORRIBLE time of separating accounts when cars move to new owners. Previous and current owner have tried numerous times over the past 2 plus years to get things straight with your service / owner information. ... to this date still not successful. Second: There was a sale on tires which may have been purchased BUT, rather than review and call OR review before taking the car in nothing was said until car was picked up. At which time this is the discussion: We didn't rotate your tires because they are wearing evenly and they need to be replaced anyhow. ... Ummm WUT? Car owner is here. Car is here. You choose to NOT discuss this with me until the car is being picked up? In October when snow has already been flying in the area (one would expect if new tires are needed this would be the best time to get them). Owner does NOT live nor work close and needs to take time off to bring the car in. Is it time to find a new service center? This car has 100,000 plus miles and eventually a replacement car will be required. The other car has 25,000 miles and is the 4th car purchased with you. If you want our continuing business (There are 3 generations of car buyers involved here) ... Customer service is the only thing separating you from other Toyota dealerships in the general area. as of today you are not running a winning race. More
by 5th time Heiser owner
Verified CustomerOther Employees Tagged: Joe Kuckuk , Bob Arciszewski, Amy Bobber, Maureen Calmes, Jaime Flynn, Kevin Garski, Chue Lee, Dana Schilz, I don't know who I was working with - and the problem(s) are not related to a person as much as a procedure. It's unfair to make this a required field.
November 06, 2019
Good job Great service and experience, I will buy and bring the car to do the service again in the future. Great location and clean plus close to my house Great service and experience, I will buy and bring the car to do the service again in the future. Great location and clean plus close to my house More
by SEENAVANG
Other Employees Tagged: Chue Lee
November 06, 2019
remove plastic from exhaust pipe With no appointment I drove in with some plastic stuck to my exhaust pipe, the smell was bad. Vincent accepted my vehicle and within 45 minutes I was With no appointment I drove in with some plastic stuck to my exhaust pipe, the smell was bad. Vincent accepted my vehicle and within 45 minutes I was on my way home, without the bad smell of plastic!!!! More
by JLESE
November 05, 2019
Very professional I have always had a good experience at the dealership. I would recommend it to anyone looking for service. I wish it was closer to my house. I have always had a good experience at the dealership. I would recommend it to anyone looking for service. I wish it was closer to my house. More
by platemounter31
November 05, 2019
A caring friendly team The entire Heiser team is friendly. This appointment I dealt again with Vincent, who has been my service advisor a few times. He remembers what we tal The entire Heiser team is friendly. This appointment I dealt again with Vincent, who has been my service advisor a few times. He remembers what we talked about last time I was in. Good guy to work with. My only negative is that twice after a service appointment I was given a car wash ticket and the wash booth would not accept my code More
by HEGGMAN03
Other Employees Tagged: Maureen Calmes, Jaime Flynn
November 05, 2019
Great service all the time!! Everytime I come it is always a warm and friendly atmosphere. I recommend this place to everyone ! I have went to others but the service is not the s Everytime I come it is always a warm and friendly atmosphere. I recommend this place to everyone ! I have went to others but the service is not the same. More
by DEMARIS5
Other Employees Tagged: Alex Hall, Joe Kuckuk , Bob Arciszewski, Chue Lee, Dana Schilz
November 04, 2019
Fast service Excellent service. on time and I was given regular updates on the status of my car. I also received a full explanation of the status of my car after t Excellent service. on time and I was given regular updates on the status of my car. I also received a full explanation of the status of my car after the service was performed. More
by SRAMIREZ4
