Vincent Lor
Vincent Lor at Heiser Toyota

Vincent Lor | Page 50

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Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
716 Reviews
4.7

716 Reviews

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716 Reviews of Vincent Lor

October 27, 2021

Dealership Rating
Employee Rating

Excellent service. Service was explained and timing was the expected. Got in and out within an hour. More

by Pete's choice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 26, 2021

Dealership Rating
Employee Rating

Fast, courteous service always nice staff when I have to deal with Heiser Toyota for anything. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2021

Heiser Toyota responded

Dear Chris, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 26, 2021

Dealership Rating
Employee Rating

Great took car in for timing belt and they gave me a loaner car a 2018 rave. More

by Fergusonanthony777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shane Albrecht, Bob Arciszewski, Kevin Garski

Nov 09, 2021

Heiser Toyota responded

Dear Anthony, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 25, 2021

Dealership Rating
Employee Rating

Was charged $150 plus for a $1.50 fuse change. First told was a break switch to unlock transmission. Waited a day for the part. Service writer said it would be about 30 minutes. Came back later said it would More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 09, 2021

Heiser Toyota responded

Dear Don, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

October 22, 2021

Dealership Rating
Employee Rating

Great customer service. My truck was serviced and completed within a hour as promised. Thank you. More

by T_MCRAYTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Shane Albrecht, Bob Arciszewski, Mike Marx, Noah Patnode

Nov 09, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 20, 2021

Dealership Rating
Employee Rating

Heiser Toyota is the best dealership in Wisconsin. I have purchased two vehicles from them. Their word is good when they tell you something about service work. Also found the sale staff to be helpful and fri More

by abalistreri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Shane Albrecht, Bob Arciszewski, Alex Hall

Nov 09, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 15, 2021

Dealership Rating
Employee Rating

Another great job! Vincent checked me in for front and rear brakes and brake fluid flush. He let me know how things were going about halfway through. Everything was done in a timely manner. Price seemed f More

by ELIZABETHAKUHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2021

Heiser Toyota responded

Dear Elizabeth, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 15, 2021

Dealership Rating
Employee Rating

The service is good but one of the guys at the service counter is rude. Both me and my husband have noticed it separately. More

by JESSWANTLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2021

Heiser Toyota responded

Dear Jess, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

October 12, 2021

Dealership Rating
Employee Rating

Very friendly, kind and courteous staff helping me with my service appointment. Excellent value for the work I needed. Vincent Lor explained everything to me and Bob Arciszewski is a hard working professio More

by Joanne 8347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Shane Albrecht, Bob Arciszewski, Maureen Calmes, Mike Marx, Taylor Nelson, Noah Patnode

Oct 13, 2021

Heiser Toyota responded

Dear Joanne, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 08, 2021

Dealership Rating
Employee Rating

Great and fast, all my concern was well addressed. I was treated with respect and dignity. More

by KEMO4REAL2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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