Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica
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Vincent Gonzalez

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.9
139 Reviews
4.9

139 Reviews

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139 Reviews of Vincent Gonzalez

November 23, 2024

Dealership Rating
Employee Rating

Great service. The greeter, and others were helpful. Enjoyed the waiting area, very comfortable.Thank you so much More

by PAULBROWN2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 19, 2024

Dealership Rating
Employee Rating

Dealership is clean and friendly all the time. I did not regret buying my 2 first subaru vehicles there. More

by ALICIA13502
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 19, 2024

Subaru of Utica responded

Hi Alicia, Thank you for sharing your experience! I'm glad to hear that you've had positive experiences with our dealership and are enjoying your Subarus. If there's anything more I can do to enhance your visits, please feel free to reach out to me directly at ahutchings@carbonecars.com. Thank you, Allen Hutchings Assistant General Manager

November 17, 2024

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great wonderful dfhcvjn jndfj hmghmj gjygfh fggn cxb fgh fg fgn xfgg fghcfgb fgn xgf More

by RURUFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Nov 18, 2024

Subaru of Utica responded

Thank you for the five stars. We look forward to your next visit at Subaru of Utica!

November 11, 2024

Dealership Rating
Employee Rating

Please bring back key or maybe keep the Subaru legacy I love that car and put back push button on air and heater . Lock door with hangs free can be better but there are flaws and with huge screen can have More

by MGADZ0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 11, 2024

Subaru of Utica responded

Thank you for sharing your thoughts with us! We're glad to hear that the team at Subaru of Utica helped you get a new car and made it a great experience. We appreciate your feedback on features, and we'll pass along your suggestion about bringing back the popcorn too! 🍿😉

November 01, 2024

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They did a really great job replacing my tire. The service was quick and easy. More

by CHEESIENASCARCHICK8
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Nov 04, 2024

Subaru of Utica responded

Thank you for the compliment! Replacing tires swiftly and efficiently is a top priority of ours at Subaru of Utica. Feel free to visit us again for any future tire service needs!

October 30, 2024

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Employee Rating

My potential work is always explained in detail with upfront pricing. Subaru America and the local branch is easy to work with and guarantee their work! More

by JMICHEL7249
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 31, 2024

Subaru of Utica responded

We love to read reviews like yours. We're glad you had such a positive experience with us. Thank you for choosing Subaru of Utica. If you need anything else at all, you can always call us or stop by. We're here to help!

October 21, 2024

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Employee Rating

Another great service appointment at Subi Utica! Checked vehicle in w Vince Gonzalez whom I have frequently worked with previously. Always spot on with what needs to be done, got my Outback into the More

by JZZAMNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis , Billy Melendez, Paw Htoo

Oct 22, 2024

Subaru of Utica responded

Wow, that's quite the compliment and music to our ears. Thank you for the glowing review and kind words about our team members. We are here for you when you're ready for another job well done at Subaru of Utica!

October 02, 2024

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Employee Rating

My experience at this dealership was fantastic! The service writer went above and beyond to replace my wiper blades because I forgot to include that request when I checked in. More

by RRAHN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Oct 02, 2024

Subaru of Utica responded

Hello! Thanks for your positive feedback! If you need any further assistance, feel free to reach out to us at Subaru of Utica. We'd be delighted to help you again!

September 28, 2024

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Employee Rating

5 hours waiting . Job incomplete. Told no way to get in touch with manager. Agreed to a break in next service of detailing and did not comply. More

by NURSE10NURSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 30, 2024

Subaru of Utica responded

Hello, I apologize for the long wait and incomplete job. It's concerning to hear about the lack of communication and unfulfilled service agreement. Please reach out to me so we can address these issues directly. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

September 25, 2024

Dealership Rating
Employee Rating

Great service, staff and waiting area. However, appointments seem to take entirely too long/don't start on time. Not sure what the point of making an appt is if they aren't going to servic More

by CHICKY0116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Sep 26, 2024

Subaru of Utica responded

Hello, Thank you for your feedback. I'm glad to hear you enjoyed our service and facilities, but I apologize for the delays with appointments. I understand how frustrating this can be. If you'd like to discuss further or have any other concerns, please reach out anytime. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

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