Vince Giordano
Vince Giordano at Schaller Subaru

Vince Giordano | Page 2

General Manager

Schaller Subaru

34 Frontage Rd
Berlin, CT 06037

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26 Reviews

Dealership Experience

24 yrs, 2 mos

Industry Experience

29 yrs, 3 mos

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rated

26 Reviews

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26 Reviews of Vince Giordano

August 23, 2018

Dealership Rating
Employee Rating

My experience at Schaller was great Vince was more than accommodating to my needs with pricing loaners etc.David did a tremendous job in getting all the details fo More

by Sid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Pricone, Lisa Samenfink

Aug 31, 2018

Schaller Subaru responded

Sid, many thanks for your continued business and kind words about David and I. As always, we look forward to working with you in the future.

August 21, 2018

Dealership Rating
Employee Rating

Amazing, extremely knowledgable, beyond professional Team! Our family implicitly trusts Schaller Subaru with each and every car purchase...3 Schaller Subarus purchased to date! We trust them with every detail More

by kara1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Benner , Kevin Savage, Dan Walker, Lisa Semenfink, Steve Matters

Aug 31, 2018

Schaller Subaru responded

Kara thank you once again for your trust and loyalty. We can't tell you how much that means to us and we will always treat you and your family as members of our family.

August 13, 2018

Dealership Rating
Employee Rating

Amazing service!!! What an amazing sales person. Me and my wife were shopping for a vehicle for about three weeks and went from dealer to dealer until we met John Benner More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Benner , Lisa Samenfink

August 10, 2018

Dealership Rating
Employee Rating

Positive experience Schaller was highly recommended by a neighbor who had recently purchased a Crosstrek. My experience was positive in every way. My salesperson, Daniel More

by Ruta48
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Samenfink, Daniel Schebell

August 06, 2018

Dealership Rating
Employee Rating

Fantastic service! Excellent service! Steve helped me get the exact WRX that I wanted in my first color choice. I would highly recommend Steve and all his associates at More

by Jmessley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Matters, Lisa Samenfink

July 26, 2018

Dealership Rating
Employee Rating

Hellish, Unprofessional, Almost Criminal This was the most unprofessional experience I have encountered in my life. Everything was a mess. We were never even greeted when we walked in. Aft More

by gina
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Matt Carcio, Marc Fantozzi, Kevin Savage

Aug 15, 2018

Schaller Subaru responded

At the time of delivery, our manager found there was a typographical error on the title for this vehicle. The customer was offered the option of taking the car on a dealer plate while we worked on correcting the error with DMV or backing out of the deal. They chose to take the vehicle. After 3.5 weeks of working with the DMV, the prior lienholder and other state agencies we reached a higher level employee at DMV to inquire about the time it was taking. A few days later DMV informed us that the issue was finally resolved and the corrected title was mailed on July 17. It arrived at our dealership on July 21, 4 weeks and 3 days after the customer took delivery. When we contacted the customer to inform them we could now transfer their license plates and register the car, the customer demanded a refund of $2,000 for their hassle under the threat of hiring an attorney. We told the customer that we could either register the car and provide more reasonable compensation for their troubles or we would come retrieve the car and would refund their deposit minus the IRS mileage reimbursement rate for the miles added to the car by the customer who had been driving the car for one month with no vehicle issues. They refused to return the car that day and hung up the phone on our staff after saying they would be sending their attorney on Monday. On Monday, the customers arrived and we refunded 100% of their money. We did not charge them for the mileage. There was no attorney involved or present that we are aware of.

July 20, 2018

Dealership Rating
Employee Rating

Christina Mitchell (Schaler Subaru) is the best! Christina Mitchell was awesome! She helped me above and beyond what I would normally expect from a sales person. She made buying a new car, which I fi More

by Sand1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marc Fantozzi, Christina Mitchell, Lisa Samenfink

Jul 24, 2018

Schaller Subaru responded

Sandra, thanks very much for this great review. I am so glad we were able to get you that white car and break the "silver streak". Christina, myself and the rest of our team are all here for you if you need anything!- Vince

July 12, 2018

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Employee Rating

My dream come true I’ve always wanted an Outback since the day I got my driver’s license, finally made my dream come true thanks to Jerry and the team at Schaller Subaru More

by Adriazepa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Czuprynski, Lisa Samenfink

Jul 16, 2018

Schaller Subaru responded

'Adriazepa' thanks so much to you and to your mom for helping us get together and make your Outback dream come true! We sincerely appreciate your kind words and 5 star review. Enjoy that Outback!

July 11, 2018

Dealership Rating
Employee Rating

My new outback 3.6r Went to check out an outback. Bought a 2018. Jerry the salesman, was excellent and the other staff are super friendly and helpful. Highly reccomend sc More

by Ms121987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Czuprynski, Kevin Savage

July 10, 2018

Dealership Rating
Employee Rating

Love our new Ascent! We couldn't have had a better car buying experience. This was our 2nd time buying a car at Schaller Subaru and the team once again exceeded our expec More

by Joe D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Benner , Lisa Chase, Lisa Samenfink

Jul 11, 2018

Schaller Subaru responded

Thanks Guys! You were great to work with again and we really hope that you and the girls enjoy that Ascent as much as we think you will. Have a great summer and Happy Birthday again to Joe!

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