Vin Kjersgaard | Page 36

Overall, this was a great experience. We have been searching for our next car for over a year and have visited many dealerships and wholesalers. We had a very specific car in mind including options. I searching for our next car for over a year and have visited many dealerships and wholesalers. We had a very specific car in mind including options. I found this particular car on cars.com and there was not even a photo of it posted yet, just mileage and a few particulars. When I came to see the car, it was very raw and I was told it needed a transmission. Since I had lost the last three previous cars we were ready to buy, it asked to put a deposit on it and was told that I could and if the transmission was not fixed to my liking, or if the scratch repair on the door was not done well enough, I could have my deposit back. This gave me the confidence to move forward with the sale. At the end of the day, when Vin called and said that the car was ready, it was and looked great. It drove well and was now certified (not part of the original agreement). That was definitely a plus. They went through the car and replaced the rear brake pads and rotors. I am very pleased with the level of service that I received from everyone at the dealership. I would absolutely recommend others to shop at Northwest Hills. Not everything went as smooth as it could have, but I consider how a dealer handles the "bumps" when making my choice to buy a car. The Nav DVD had gotten scratched but I had seen it work on our test drive but it would not load when I picked up the car. Without me asking, they ordered a new DVD. Also, I had switched from transferring my Mass plates to this car to getting a whole new registration in CT. Fortunately, this was handled very well and they did not make me feel like I was being a pain in the neck, when I kind of was. The only thing that could have been done better would be to have a more formal "quote" available to send electronically to spell out the incidentals that go with the purchase. At the end of the day, we got exactly the car we wanted, for a few thousand less than others we saw, and we were approved for financing at a much better rate than we thought possible with our credit. More

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Vin Kjersgaard was totally awesome. Not pushy in way. Felt he was someone honest, someone I wanted to deal with. Will go again when needed. Felt he was someone honest, someone I wanted to deal with. Will go again when needed. More

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Most people don't like dealing with car salesman. At this dealership it is a pleasant experience with none of the nonsense that was the norm in car buying. Communication was very good, and everything an this dealership it is a pleasant experience with none of the nonsense that was the norm in car buying. Communication was very good, and everything answered in a timely manner. The controls for the car were explained in great detail, and everything including phone connection was all set up for me. More

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Sales answered all our questions and found answers to others. After the sale the salesman went out of his way to ensure we were completely staitsfied with every detail. The business manager explained eve others. After the sale the salesman went out of his way to ensure we were completely staitsfied with every detail. The business manager explained every aspected for the sale and made sure we understood it. More

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Vin was extremely helpful and knowledgeable about the GMC Acadia and was able to answer all of my questions. I am very happy with my lease and will recommend the dealership to friends and families in the fu Acadia and was able to answer all of my questions. I am very happy with my lease and will recommend the dealership to friends and families in the future. More

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