Victor Melendez | Page 43

Great Experience We have been going to Sullivan for a very long time--I think about 20 years. We really have never had a bad experience. Yesterday, we bought a used We have been going to Sullivan for a very long time--I think about 20 years. We really have never had a bad experience. Yesterday, we bought a used car with a trade-in, and the folks at Sullivan made the experience painless. Mark Latta, Mike Ayoub, and Mike O'Connell were all outstanding to work with. I will be the first one to push back if I feel I am being pressured, but no such thing at Sullivan. They are friendly, gracious, and low-keyed. And it doesn't hurt at all that they offer gourmet coffee and tea--when I am cranky enough because the old car needed to be traded in and left behind, that cup of English Breakfast Tea hit the spot. More

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Great experience Very pleasant experience. It was pain free. I was dreading the process of buying a new car, but I was surprised by the whole thing. Very pleasant experience. It was pain free. I was dreading the process of buying a new car, but I was surprised by the whole thing. More

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Purchased used Cadillac I went in to Sullivan Buick to look at a used Cadillac Escalade, to see if it was a possible purchase for me, Victor Melendez was the salesman who too I went in to Sullivan Buick to look at a used Cadillac Escalade, to see if it was a possible purchase for me, Victor Melendez was the salesman who took care of me while I was there, very nice to work with, made sure I was happy with every detail in the buying experience. There were a couple small issues with the truck after delivery, Victor made sure the issues were taken care of, at no charge to me, but the reason for the low "quiality of work rating" is when I was told the truck was ready, and to come pick it up, the problem was not fixed correctly, so I had to leave the truck there again (after it had been there for 3 days already) Overall very good experience, and Victor definitly made sure I was well taken care of when I had to come back in, More

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EXCELLENT CUSTOMER SERVICE!!! We purchased a used 2005 grand prix gt. Jeremy the salesperson was so wonderful and he made it work out for us. Also the service department took a s We purchased a used 2005 grand prix gt. Jeremy the salesperson was so wonderful and he made it work out for us. Also the service department took a such good care of the car for us! I highly recommended you to see Jeremy for your next vhicle. You will be happy with their service! We will come back again for our next vehicle in the near future! More

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Easy purchase As a first time customer, I found the dealership and Victor Melendez to be easy to work with - not pushy, but very responsive. I would recommend to o As a first time customer, I found the dealership and Victor Melendez to be easy to work with - not pushy, but very responsive. I would recommend to others. More

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Great Customer Service Thanks to Victor Melendez my car shopping experience was easier than what I thought. Victor was very informative and not pushy. Over all I'm very sati Thanks to Victor Melendez my car shopping experience was easier than what I thought. Victor was very informative and not pushy. Over all I'm very satisfied with my car. Thanks Victor. More

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Exactly What we were looking for The dealership is exactly what we were looking for in customer service and Victor provided us with excellent information and assistance. He was very The dealership is exactly what we were looking for in customer service and Victor provided us with excellent information and assistance. He was very knowledgeable in the different makes and models. He went above what other salesman have done for us in the past in meeting our expectations and needs on this purchase. I look forward to continuing our business with Sullivan and Victor. More

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A Dealership you can trust I have now purchased two vehicles through Sullivan and each time it has been a stress-free and enjoyable process. When I was looking for a car this ti I have now purchased two vehicles through Sullivan and each time it has been a stress-free and enjoyable process. When I was looking for a car this time around, I had done my research before-hand and seen that Sullivan had the exact vehicle that I was looking for. When I arrived at Sullivan, salesmen weren't circling the lot like vultures which allowed me the opportunity to look at the vehicles on the lot at my own pace before even talking about purchasing. When I was prepared to look at the vehicle in more detail and request a test drive, I approached Victor who was standing at the main desk willing to help anyway he could. Victor, from first contact, was personable, knowledgeable and laid-back.. After taking the test drive, I asked him what the price was on the vehicle. Unlike other dealerships that I have visited in the past, they will give you a different price than what is listed on the internet. This is one of my first indicators of whether I can trust a salesman. Victor provided the exact price I had seen previously and showed me the listing on the website from his computer. He showed me the Carfax report and all other associated documents requested without hesitation or run-around. They appraised my vehicle for a trade-in and they did not do two things that dealers always try to do at this point: 1) Make you feel that your car is in bad shape 2) Make you think that there is no value to your car and will probably end up taking a loss on it. What Sullivan DID do is provide a fair trade-in value which was in-line with trade-in values found with various consumer resources. After a short back and forth with numbers, a purchase price was negotiated with Victor which made me feel as if I got a fair trade-in and purchase price for the vehicle I was looking at. After handshakes to seal the deal, I was escorted to the financing office. Based upon my experience at other dealerships, the finance office is typically where the price you negotiated is forgotten about and all new numbers start popping up with a variety of excuses. Mike O'Connell was very personable and had a good sense of humor during the paperwork which solidified the exact numbers that Victor and I had discussed. Mike did not make any attempt to pressure me into buying accessories or other products that I did not want. After finishing all of the paperwork I met back up with Victor who had my vehicle waiting for me with all radio presets programmed in the new car which matched the vehicle that I was trading in (the small things do matter). I was provided with a quick overview of the features for the vehicle before pulling away in my new car feeling good about the purchase. From arrival to departure from the lot, I was there a total of 2.5 hours which must rank somewhere on World Record list. Thank you Sullivan Buick GMC for being everything that every other Dealership I have visited is not, and employing personable and trustworthy sales and finance people like Victor Melendez and Mike O'Connell who do their job with pride and commitment. I will definitely be back the next time I need a car. More

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Awesome GMC Terrain Victor was awesome! Very friendly and polite, He answered all my questions and concerns, I would definitely recommend this dealership and salesman. Aw Victor was awesome! Very friendly and polite, He answered all my questions and concerns, I would definitely recommend this dealership and salesman. Awesome experienc and verry happy with my new terrain. More

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Love my Acadia! Just bought a new Acadia Denali. The experience was nothing short of Fantastic! The staff was very helpful and explained all my questions to my sati Just bought a new Acadia Denali. The experience was nothing short of Fantastic! The staff was very helpful and explained all my questions to my satisfaction. Love you Acadia!! More

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