Victor Lema | Page 15

I was in for a service call October 25 2021 on my CLS500 I walked in the door took a seat to wait for the next service representative. I was approached by G. Simone Miller, she asked me if I had an appointm I walked in the door took a seat to wait for the next service representative. I was approached by G. Simone Miller, she asked me if I had an appointment and who with? My regular service rep was not available, she made arrangements for me to talk another rep when he became available. While I waited the conversation came up about a new car, I told Simone that I was interested in replacing my car because I was not willing to put any more money into my old car. Simone asked me not to leave when I was done,she wanted me to talk to someone.when I was done making arrangements to get my car repaired, I was approached by Victor Lema, I informed him that I was interested in purchasing a new car, I was interested in a new C350, the new one was not available because of a delivery problem or a shortage in one thing or another.There was a 2020 C350 on the showroom floor that I was willing to settle for if Victor could put a package together to my satisfaction with the understanding that I was more interested in the 2022 if one became available.Victor took my information and gave it to the sales manager, when he returned he asked me if I wanted to test drive the car? I said no I would test drive it on the way home. To make a long story short a package was put together to my satisfaction I drove my new car home. Several weeks later I received a call from Victor, he informed me that a new 2022 C350 had just arrived and I should come in to have a look at it to see if I was interested. I came in the next day viewed the car to my satisfaction it was exactly what I wanted. Victor and sales manager Marc Israel put together a package and presented it to me, I wasn’t satisfied with some of the financial requirements for the new car, I expressed concerns to Marc and Victor I made it clear that I wanted the new car if they could come up with a proposal that would be satisfaction for the dealership and myself. A couple of days later I received a text message from Victor he wanted me to give him a call he had good news for me.To wrap this up from the time I walked into the dealership greeted by Simone from that point on everyone was courteous, friendly and very professional. I am happy with my new purchase all of you deserve a pat on the back for a job well done.Thank you all very much. Mr. B. More

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I have delt with Crown Eurocars for 10 years and have had only excellent service from them. Andy Marz in service is knowledgable and fun to work with. I have purchased 3 mercedes from Bictor Lema and my wife only excellent service from them. Andy Marz in service is knowledgable and fun to work with. I have purchased 3 mercedes from Bictor Lema and my wife and I always ask for him- he is very pleasant,honest and always finds us just the cars and options we are looking for when other nearby Mercedes dealers cant seem to or wont take the time to do so. Victor is always fair to us. It is always a pleasant experience to deal with Crown! More

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Thank you Crown for excellent customer service once again. I would highly recommend Crown Mercedes when purchasing a vehicle. Crown stands by you all the way, even after your purchase. Excellent serv again. I would highly recommend Crown Mercedes when purchasing a vehicle. Crown stands by you all the way, even after your purchase. Excellent service department and customer care. More

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From the first phone call Victor respected our wishes and needs without pressure. We will definitely come back to purchase our next car. Overall our experience was excellent . Will drive all the way from Lak needs without pressure. We will definitely come back to purchase our next car. Overall our experience was excellent . Will drive all the way from Lakeland again and again for that kind of service. More

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Great selection and a friendly staff. Victor Lema was knowledgeable and made it is for me. Overall a great buying experience and that’s not easy to say when buying a car. knowledgeable and made it is for me. Overall a great buying experience and that’s not easy to say when buying a car. More

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Outstanding service from both sales and service departments. Crown made everything go smoothly and easily. This is a first class dealership. Wes Harris the sales manager was terrific, Victor Lema, departments. Crown made everything go smoothly and easily. This is a first class dealership. Wes Harris the sales manager was terrific, Victor Lema, salesman was great. And everyone in the Service Dept was terrific, including Tom and Andy. More

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Dealership was beautiful & clean, and the staff was courteous, and great to do business with. courteous, and great to do business with. More

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I have never been contacted by this dealership on purchasing another Mercedes at the end of my lease or reviewing any other alternatives. Victor Lema has never responded to my initial inquiry several purchasing another Mercedes at the end of my lease or reviewing any other alternatives. Victor Lema has never responded to my initial inquiry several weeks ago. More

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Everyone was very professional and it was a quick and easy process to get a good car easy process to get a good car More

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This is my second Mercedes from Crown Eurocars. Victor has been the best on both of my purchases. I called him up after 3 yrs and told him I was ready to upgrade and he found a gem 2018 S560 with 16k on t has been the best on both of my purchases. I called him up after 3 yrs and told him I was ready to upgrade and he found a gem 2018 S560 with 16k on the odometer. What more can I say awesome salesman... Thanks Victor More

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