Victor Burgos | Page 19

Scheduled oil change but did not receive I made an appointment for an oil change. I even discussed with Victor when I got there about getting one. Waited an hour he said everything was good I made an appointment for an oil change. I even discussed with Victor when I got there about getting one. Waited an hour he said everything was good and I was all set to go. After leaving I noticed the window sticker was never changed, my car was saying “service was due” and he never gave me any paper work. I returned and said it doesn’t seem like I got an oil change... victor said “that’s wierd” and told me to wait for him to look into it. He returned and said the oil was never changed your car was only “serviced” today. He said you don’t need an oil change and explained some people do it every 5k miles but you can do every 10k. If I didn’t want an oil change then I wouldn’t have scheduled an oil change and sat there for over an hour. I feel like he was trying to deceive me and let me leave thinking an oil change was done. I think it should have been my choice if I wanted it done or not... I feel like because it was my second complimentary service (because I bought a certified preowned) he took it apron himself to say I didn’t need one but if I were paying out of pocket there would have been no problem getting the oil change I expected. I didn’t cause a scene I only said why would you send me on my way thinking I got an oil change but really none was done and left it at that but since you asked for my opinion here is. More

by nicole5932 Verified Customer Verified Customer

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Classic "used car" experience This dealership is going downhill fast. I began a relationship with them in 2009. Finest car I ever bought. Service impeccable. Of late, I needed This dealership is going downhill fast. I began a relationship with them in 2009. Finest car I ever bought. Service impeccable. Of late, I needed some headlight work on that same vehicle. The service rep tried to charge me $100 over the actual price to get the work done - I had to verify it over the internet. Oh and OMG, the number of texts and voicemails I got to "confirm the appointment..." I also had other services performed and I felt like I had to negotiate with the service rep over everything. Undaunted, I brought my wife back to the dealership to buy a CPO used vehicle. The sales rep was ok, the "Finance" guy an absolute nightmare. Disgraceful in the way that he treated us. Worth a novel for a later time. Now I sit here 3 days later, I have no record of the transaction, I got no owners manual (later corrected but I had to ask for it), no registration even though I paid $499 for "dealer prep" and registration. My wife is afraid to bring her vehicle back for service. Be very very careful when approaching this dealership. I will not return. More

by GJOHNSON1234 Verified Customer Verified Customer

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Infiniti of Nashua are fantastic. These guys, one and all are top notch. If you want to be taken care of, trust those that do it, then Infiniti of Nashua is the best around!!! These guys, one and all are top notch. If you want to be taken care of, trust those that do it, then Infiniti of Nashua is the best around!!! More

by tomkirk37 Verified Customer Verified Customer

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Fantastic service ! I recently switched from one infinity dealership to Infiniti of Nashua. Sales and service staff here are absolutely fantastic they go above and ! I recently switched from one infinity dealership to Infiniti of Nashua. Sales and service staff here are absolutely fantastic they go above and beyond every step of the way More

by Mikeq50redsport Verified Customer Verified Customer

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LOF, 45k checkup, ABS sensor These guys are always friendly, efficient, and helpful. They work as a team, cover necessary repairs and allow me to decide what should be done. These guys are always friendly, efficient, and helpful. They work as a team, cover necessary repairs and allow me to decide what should be done. More

by q50owner Verified Customer Verified Customer

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Fan fix There are excellent , and fix my problem quick and very reliable . And they are very friendly I would go back there again. Once again thanks There are excellent , and fix my problem quick and very reliable . And they are very friendly I would go back there again. Once again thanks More

by gadatiam Verified Customer Verified Customer

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Amazing service! I always give a five star review. The service is exceptional and the staff is very accommodating. They are friendly and well versed in their field. I always give a five star review. The service is exceptional and the staff is very accommodating. They are friendly and well versed in their field. More

by fallenangel5478 Verified Customer Verified Customer

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One of a kind The customer service I received from the service department was like no other. Victor kept me informed on the status of my vehicle, how long it would The customer service I received from the service department was like no other. Victor kept me informed on the status of my vehicle, how long it would take to finish the work and costs. We had t vehicle back in no time and the issue was addressed. I highly recommend Infiniti of Nashua. The staff is attentive and professional. More

by Klmn4 Verified Customer Verified Customer

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Qx60 certified new purchase Purchased a certified used 2015 qx60. Picked it up at night, next morning noticed 2 dents and a paint chip in door. Called my salesman and arranged fo Purchased a certified used 2015 qx60. Picked it up at night, next morning noticed 2 dents and a paint chip in door. Called my salesman and arranged for repair, aside from those repairs there were other small issues, blown bulbs in headlights (both sides), stain above visor, and a broken driver side visor. All was fixed except paint chip. Had to play phone tag with several departments to find out why paint chip was not fixed. Had to arrange yet another time to have car serviced again. Was not too pleased with how this was dealt with until Victor from service department got involved. He got the job done, looks great. Got back to us as expected and was personable throughout. Thank you Victor! Very much appreciated. It was just unfortunate we had to go through any of this with a “certified used” purchase. Also, just received our owners manual three weeks later, as one did not come with vehicle as expected. More

by LAURENmay2 Verified Customer Verified Customer

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Great experience Just a very easy experience. Victor explained to me were the gas leak was how it was repaired,they showed maybe the hole in the gas line. Just a very easy experience. Victor explained to me were the gas leak was how it was repaired,they showed maybe the hole in the gas line. More

by JC Verified Customer Verified Customer

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