Valencia Wallace

I initially worked with Jordan, who was very kind and bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't want to be there. If he earned a commission on the sale, I sincerely hope it was minimal. We also dealt with Dan, who seemed more focused on pushing the sale than actually listening to our concerns. Before purchasing the vehicle, we specifically raised concerns with Kenny, Dan, and an older manager (whose name we unfortunately didn’t get) about potential issues with the control arms and/or ball joints. The manager assured us that a technician would "check it out" before finalizing the sale. When we returned, the car did sound better, which gave us the impression it had been serviced. However, just a few miles after purchase, the clunking noise came back. We immediately contacted the dealership, but neither Kenny nor Dan returned our calls. We had purchased a warranty, but the issue wasn’t covered. When service was finally scheduled, the dealership placed the blame on my friend, despite the fact that we had flagged this concern prior to buying the vehicle. Now, the car is in the shop for repairs — two ball joints, one control arm, and new suspension springs — and my friend is stuck paying out of pocket for labor, which is well over $400. The dealership offered to cover the parts only, claiming they had already deemed the car “drivable,” and are now calling this offer a “good Samaritan” gesture. The car itself (not a Kia) looked nice, but the experience with this dealership has completely ruined the Russ Darrow brand for me. Between the lack of follow-through, poor communication, and zero accountability, I would never recommend purchasing from a Russ Darrow dealership again, and I certainly won’t be returning. More

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Being from the industry my goal was to make this process easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my experience that much more enjoyable. Valencia explained my paperwork thoroughly and was very patient with me with my pending gap documents. 10 out of 10 experience. More

by Blessed Verified Customer Verified Customer

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Was show multiple cars way over budget only to eventually settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED one that day. More

by BISCUIT112811 Verified Customer Verified Customer

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This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking. He was pleasant and made sure that my new Seltos was taken care of to my liking. More

by LENANDJAN Verified Customer Verified Customer

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Great service, everyone was very helpful and kind. The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run sm The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run smoothly and as a team. I thank you all again for making the financing of a new vehicle a great experience. Dogan was very knowledgeable and really took the time to make sure that we were good with understanding everything about the loan and all of the warranties on the vehicle. More

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Good experience. Everyone was very helpful. They answered all my questions. Would recommend this place. Everyone was very helpful. They answered all my questions. Would recommend this place. More

by LUIZ0123 Verified Customer Verified Customer

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Second vehicle purchase. Both of which were hassles, actually enjoyable and very accommodating. I would recommend to anyone. Both of which were hassles, actually enjoyable and very accommodating. I would recommend to anyone. More

by Chris2188 Verified Customer Verified Customer

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Valencia was great to work with! She was very patient with us as we made our decision and worked very hard to get us within our budget! She was very patient with us as we made our decision and worked very hard to get us within our budget! More

by Kristin I. Verified Customer Verified Customer

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Great service! Willing to work with what our needs were, friendly, to the point! Would work with again! Appreciate all they do! This our third car with them! Willing to work with what our needs were, friendly, to the point! Would work with again! Appreciate all they do! This our third car with them! More

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Both Valencia Wallace and Steve Gardner were a pleasure to work with during the buying process. They offered multiple options in choice of the models I was looking for and different purchase options. They to work with during the buying process. They offered multiple options in choice of the models I was looking for and different purchase options. They made the whole process smooth. More

by MCDOWELL_0410 Verified Customer Verified Customer

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