Tyler Smith | Page 25

2013 Captiva My wife and I recently purchased a 2013 Chevy Captiva, it was great to drive handled beautifully then we had an electrical problem. At this point the My wife and I recently purchased a 2013 Chevy Captiva, it was great to drive handled beautifully then we had an electrical problem. At this point the entire dealership got on board from the sales manager Tyler, our sales man Phil and the service manager Big Dave and took this problem on as a team. These people treated my wife and I as part of the Rio Vista family, keep us in the loop at ALL time gave us a loner car so we could get around and yes fixed the problem. I can not say enough GREAT things about this dealer and I highly and I do mean HIGHLY recommend this dealer to every one. Thank you all for every thing you did for us. Loren Manes Avery happy Chevy man More

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Great product, but less than exceptional experience I traded in our 2005 3/4 ton diesel for a newer 2011 1 ton diesel, nothing wrong with my old truck, but my wife wanted a crew cab rather than extended I traded in our 2005 3/4 ton diesel for a newer 2011 1 ton diesel, nothing wrong with my old truck, but my wife wanted a crew cab rather than extended cab. As we needed to stick to having a long bed truck, finding something that worked for us was rather difficult (as everything is standard 6.5' bed these days). The salesmen I dealt with (Oscar Sanchez) did a great job on showing me around the truck and taking me out for a test drive, he answered all my questions but the only thing he couldn't tell me about was the exhaust brake so I was on my own to find out about that. When I showed up a week later to see if we could reach a deal, my salesmen wasn't in but I was passed from person to person giving me chit chat while they started looking at my trade in until my salesmen showed up. The gentlemen looking at my trade were content looking at just the face of everything with my trade in and didn't seem to care or hear my comments on all the additions that had been installed on the truck, nor did they even look at what I had tried to point out. When we finally got to looking at numbers, they offered me $4000 less than Kelly Blue Book Value for trading into a dealer, and didn't do anything to the price of the truck I wanted. I had previously looked up Blue Book value and new what it was worth, I was so insulted I began to walk out, but they went back and raised the trade in value a bit and started lowering the price of the new truck. I ended up getting the new truck, but looking back now I wish I had held out for the deal I should have gone with (impulse buy to say the least). I see the dealership has no problem listing my used truck they got for a trade in at the correct Kelly Blue Book price, but they sure didn't give me what KBB said it was worth for dealer trade in. The dealer's website and the extra website's they list on (CarGuru.com) list most of their used inventory incorrectly showing standard bed when they are truly long bed, or vice versa. I even emailed Phil Hendershot to inquire as to the true bed lengths on some of their trucks as the online pictures didn't match the details listed online, and this still hasn't been addressed (either way you classify bed lengths look at their online pictures and look at descriptions, they don't match). When we agreed on price and terms I had asked to finance through a specific institution, got approved, but then when I signed paperwork I find that they used a different financial institution (at the same rate, but not what I had requested). Yet again another sign I should have walked away, but impulse didn't stop me. Overall I'm very happy with the product, but way let down by the dealership and the way business was handled (they must have seen me coming). I drove 1.5 hours to get to this dealership, and I can say I will never recommend them to any friends or family. They did seem to sense my lack of happiness with the sale and offered me loyalty points for service/parts if I come to the dealership for work, but a 3 hour roundtrip for an oil change or quick part is not going to happen, and those loyalty points aren't transferable to my local dealership, so just out of luck. Hope this helps others More

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Outstanding Purchase Experience I identified the vehicle I wanted on the dealer's website, which by the way is very well laid out and for me contained all the initial details I neede I identified the vehicle I wanted on the dealer's website, which by the way is very well laid out and for me contained all the initial details I needed as a potential buyer. After contacting the dealership the salesman assured me the vehicle I was interested in would be ready for a test drive upon my arrival. Indeed it was, and after the test drive I decided to test drive a second vehicle. I felt very comfortable in doing so and I felt no sales pressure throughout the entire process. I was also really impressed with the financing assistance I received and the welcoming approach the sales and management staff displayed. This dealership will work with you and based on my experience will also do the best they can with your trade-in. Three thumbs up...and GO CHEVY SS!! More

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Rio Vista has always been a great dealership! My family has bought vehicles from Rio Vista since it was once Kelsey & Sons Chevrolet. The customer service and timely response is excellent. They are good do has bought vehicles from Rio Vista since it was once Kelsey & Sons Chevrolet. The customer service and timely response is excellent. They are good down home people. The Sell family is a true class act and appreciate them allowing me to do business with them! More

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I had a great experience with this dealership. I traveled 120 miles to buy a used car I saw listed on the Web. Plan to buy another vehicle from Roi Vista in the next 3 months . 120 miles to buy a used car I saw listed on the Web. Plan to buy another vehicle from Roi Vista in the next 3 months . More

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This was our second vehicle purchase from Rio Vista Chevrolet. Our first experience was so pleasant, we knew we would be back. Everyone we interacted were personable and treated us with genuine friend Chevrolet. Our first experience was so pleasant, we knew we would be back. Everyone we interacted were personable and treated us with genuine friendliness which made us very relaxed and comfortable. Sam, Tyler and Erick were just down to earth regular guys who communicated with us well and Phil Hendershot is a true gentleman. We would rate Rio Vista Chevrolet, owners and staff as top notch - first class. Bruce & Tina Garcia & family More

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