Rob from the service department is awesome very helpful
and thorough and I have always been very satisfied with all work performed.
and thorough and I have always been very satisfied with all work performed.
More
by mike.stuckey1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Robert Lonsbury
Jul 31, 2023 -
City Automall Ford responded
We're happy you found our staff to be so supportive during your experience here at City Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!
The guys at the service desk are the best in the
business. I would not take my F-150 anywhere else.
business. I would not take my F-150 anywhere else.
More
by BOBBRANDT267
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2023 -
City Automall Ford responded
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Always very happy with the service we get at City Ford!
They do a great job!
They do a great job!
More
by MLWIGENT
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2023 -
City Automall Ford responded
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I have always had a great experience with the service
department. Rob is always on top of everything.
department. Rob is always on top of everything.
More
by lnnagfam
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2023 -
City Automall Ford responded
We're happy you found our staff to be so supportive during your experience here at City Chevrolet. We hope you have a great day!
Had to have the engine replaced in my 17 MKZ.
It was replaced under the factory warranty; however, I asked about what kind of warranty would be on the new engine and as I have an extended warrant
It was replaced under the factory warranty; however, I asked about what kind of warranty would be on the new engine and as I have an extended warranty would that cover the new engine should something go wrong after the factory warranty, or whatever the warranty is on the new engine expires. No one ever gave me and answer on what the new engine warrant was or if it would be covered under the extended warranty at any point in time.
More
by mashie55
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2023 -
City Automall Ford responded
Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (260) 244-5111 to discuss your concerns, as your satisfaction is of utmost importance to us.
I have already submitted this review.
It took me 2 days to get my seat readjusted after the service tech took it upon himself to redo every setting.
It took me 2 days to get my seat readjusted after the service tech took it upon himself to redo every setting.
More
by ANNETTE.SHULER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Audrey Gradeless
Jul 21, 2023 -
City Automall Ford responded
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (260) 244-5111 to discuss your concerns, as your satisfaction is of utmost importance to us.
Great, will come back again!
Fast, fast, fast, fast, fast, fast, fast, fast, fast, fast,
Fast, fast, fast, fast, fast, fast, fast, fast, fast, fast,
More
by MELNIXSAFE
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2023 -
City Automall Ford responded
We are very happy to have provided you with such a positive experience! We hope you have a great day!
The service writer got me in and taken care of quickly.
They called when everything was done and ready for pick up. Quick in and out.
They called when everything was done and ready for pick up. Quick in and out.
More
by JOELNICHOLS
Verified Customer
Verified Customer
Jul 18, 2023 -
City Automall Ford responded
We are very happy to have provided you with such a positive experience! We hope you have a great day!
It was friendly and timely service.
Clean waiting area with drinks and restrooms available for use.
Clean waiting area with drinks and restrooms available for use.
More
by R79TA
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2023 -
City Automall Ford responded
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I setup a 10:15 appt.
and arrived 9:45 and was told they have problems with the website overbooking and I had to wait until 2 other vehicles had been serviced I hope they
and arrived 9:45 and was told they have problems with the website overbooking and I had to wait until 2 other vehicles had been serviced I hope they fix this problem so we can use the online appt. setups.
More
by MSPANGLE352
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2023 -
City Automall Ford responded
We appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (260) 244-5111.
Aug 09, 2023 -
MSPANGLE352 responded
Please fix the online problem or find out if that was just an excuse because someone overbooked for that day. I live in Warsaw so its not like a quick stop in for service.