Tykai Martin

I'm hoping they are new to online sales, or extremely busy in-person as they are severely lacking in customer communication when buying online. I responded to an ad on auto trader with a "special 4.7% busy in-person as they are severely lacking in customer communication when buying online. I responded to an ad on auto trader with a "special 4.7% interest from Mercedes finance services" - estimated 72 month payment of $871 with very good credit (my credit score is 780). The communication with the online salesman was great...transferred to finance... And the wheels fell off the bus. He seemed irritated to do anything, but once he has me fill everything out he told me monthly payments were $1200, shocked I asked how, he said interest rates are high now-a-days and mine would be 9.9. I asked if I put money down or we decreased payoff time if we could get it better, he said 7.9 at 60 months was the best he could do. So much for the advertised special. He then wanted me to get the extended warranty 3yr/60k for $6k. It's a car that is CPO with 1 yr left so essentially 2yrs left on the warranty I said that didn't make sense to pay 6k for 1 yr warranty he said it kicks in after the manufacturer warranty ends, so I bought it. After hanging up I called the warranty company and they said, no it starts the day you buy it. When I called back he hung up the phone twice, finally answering on the third call (busy, glitchy or just a jerk 🤷).I told him I didn't want the warranty because the company verified it would only be for an additional year, he said he'll see what he could do... called me back quickly (weird I know) to say his boss will allow 6 yrs 70k (car has 2yrs 30k left) so essentially 4yr/40k for $6k I said fine. He emailed it and I signed the new form. Then radio silence the next couple days so I called his direct number and was hung up on twice, voicemail on third. Waited half the day and texted the online sales guy (he was great and always responsive and helpful) who said he'd check status. Then texted back that the finance guy will overnight pages that needed physical signatures. When I went to the notary we noticed the name of the power of attorney person was left blank and I called finance direct line twice,hang ups, called the main number, connected me to his voicemail so I left a voicemail to put someone's name down (never got a call back on that). After standing at the notary's counter for an hour waiting for a callback, I talked her into notarizing my signature even though it's blank since it said "of" the title company so it's limited to that company's empl. Sent overnight, was told a delivery company will get my car to me, fee being extra (but reasonable). About a week later, Im expecting a car to show up but nothing and the title/plate person at the dealership called and asked for me to take the car to get a vin check at the DMV. I told her I don't have it yet, she was shocked and said she'd check it (she also was great and professional). I was told the car was still on the lot. They will have the delivery company call me, they did and told me it was going to be quite a bit more for delivery. I went from being excited I found my dream car to now being so frustrated by the whole ordeal that I didn't want the car any more. One of the reasons I felt confident with the online site unseen tens of thousands of dollar purchase was THIS WAS A MERCEDES DEALER so high class RIGHT aaand they advertised a 7 day return policy. So I called the sales manager and left a voicemail that I don't want the car anymore, cancel my incomplete purchase. He called back and informed me that 7day doesn't pertain to me as it is an exchange of vehicle policy😔. BUT he did feel horrible about my experience and would expedite the shipping, I would pay $1750 for the delivery and they would cover the rest. The car arrived 7 days later. The good: Other than one, important, bad apple the other employees were helpful and professional. The car is as advertised (good news) and everything I expected to come with it did. So the result was great, the process needs improvement. More

Print