Twain Dooley | Page 2

Best price, no tricks Even after using a reliable buying service, the quoted price was the best by several hundred dollars. The price quoted on the phone was the price we p Even after using a reliable buying service, the quoted price was the best by several hundred dollars. The price quoted on the phone was the price we paid. There was no pressure to add anything. We did not pay for extra parts of packages that we did not ask for. I have used Fitzgerald before (12 years ago), and the experience was the same, so their policy is solid. I bought a protection plan, then, 3 weeks later, decided that I did not want it. The customer service rep was helpful and efficient in helping me cancel it - turns out that I had 90 days to do so! No hassle, no sell, just help. More

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Disorganization My wife leased a car from this dealer about two months ago and everything seems disorganized here. Firstly, they didn't have the second key, so they h My wife leased a car from this dealer about two months ago and everything seems disorganized here. Firstly, they didn't have the second key, so they had to order a second. When my wife called, the parts department hadn't heard of it and the sales/parts people blamed each other. Next we paid for the trunk cover since it didn't come with the car. We paid for it before we left the lot. 3 weeks later, we received an invoice for both the secind key that was supposed to come with the car AND the trunk cover we already paid for. Thirdly, we got the license plate and registration days before the temporary tags expired. Only, they registered the car in the wrong parking zone in DC. We won't be back, not for service or the next car. More

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