Tu Le | Page 10

Excellent Experience from Start to Finish A thoroughly professional experience from initial phone call with Sales Manager Dennis Le to driving off the lot with our new 2020 Subaru Forester Tou A thoroughly professional experience from initial phone call with Sales Manager Dennis Le to driving off the lot with our new 2020 Subaru Forester Touring. I'd rate Salesman, Kaden Nguyen, Sales Manager, Dennis Le, and Finance Manager, Tu Le, 5-star all the way. Should we ever be in the market for another Subaru, or when we are asked for our recommendations we will be sending any/all family friends to Kaden, Dennis, and Tu at Camelback Subaru. More

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Smooth buying experience I worked with Gabe Hale on the purchase of a 2020 Subaru Ascent Limited. He was very responsive to my inquiries, provided me with a great buying expe I worked with Gabe Hale on the purchase of a 2020 Subaru Ascent Limited. He was very responsive to my inquiries, provided me with a great buying experience and was very professional. I definitely recommend working with Gabe if you are in the market for a new car. Tu Le was also a pleasure to work with on financing. He took the time to explain all the fine details when it came to financing my new vehicle. Both of these guys are great at what they do. Thank you for the pleasant experience and the great deal on my new Subaru! More

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Gabe Hale was terrific! Very knowledgeable Great customer service during and after we purchased vehicle! I had more questions and was welcomed back to review the instrumentation again. We were Great customer service during and after we purchased vehicle! I had more questions and was welcomed back to review the instrumentation again. We were very pleased with the level of service re received. More

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One of the most communicative, understanding, relatable, out going yet so professional it makes me have goosebumps. I hope to do business with the legend Joey any day!! out going yet so professional it makes me have goosebumps. I hope to do business with the legend Joey any day!! More

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Kaden was a pleasure to work with! He helped get me into a new car that was definitely needed. He was always smiling and laughing which made car buying so much fun! Would highly recommend him. a new car that was definitely needed. He was always smiling and laughing which made car buying so much fun! Would highly recommend him. More

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, I had a “Great Experience” at Camelback Subaru dealership! Based my first visit on June 4,2020, I had a “Great Experience” at Camelback Subaru dealership that contributed greatly in my purchasing my 2020 Subar Based my first visit on June 4,2020, I had a “Great Experience” at Camelback Subaru dealership that contributed greatly in my purchasing my 2020 Subaru Outback on the same day! On June 3, I spoke to Frank Galtieri (Sales Director) and scheduled a June 4th 10:00AM appointment to discuss/test drive a Subaru Forester and Outback. As soon as I entered the dealership on June 4th, Todd Mitteness (Sales Consultant) approached me and I was surprised that he greeted me by name because we had never been met before. From the start, I felt very comfortable with Todd even though I was a Green Bay Packer fan and Todd was a Minnesota Vikings fan! I explained to Todd that my priorities in purchasing a new car were (1) Price; (2) Safety; (3) Features; and (4) Color. I also informed him that I had spent over 10 days in researching / comparing / test-driving automobiles at Honda, Toyota, and Chevrolet dealerships. From the beginning of my initial visit, Todd was a good listener and he understood my priorities. This was refreshing based on my recent previous experiences with other dealerships. From the start to the end of my car-buying process (test drive, sales, purchase, and finance), everyone at Camelback Subaru listened to my needs and there were no pressure tactics. I was treated like a “VIP family member” – not just another potential customer. My experiences at the other competitor dealerships were not as enjoyable. It is important to note that during the on-going car-buying process with Todd (the Sales Consultant), the manager (Frank Galtieri) wanted to ensure that I was enjoying my experience by stopping by several times during my car buying process during his busy schedule, to ensure that I was happy and comfortable with my experience to include offering me water/coffee. With all of my previous new car-buying experiences for over 30 years, I explained to both Todd and Frank, that the “quality of the dealership service department” is very important to me. Although there are Subaru dealerships closer to my Mesa-AZ home, and because of my positive car-buying experiences at Camelback Subaru dealership, I plan to drive out of my way (26 miles from my home) to use Camelback Subaru’s Service Department to maintain my car assuming that their quality is representative to management and my car-buying process. After I completed the purchase, Todd spent over half-hour with me to familiarize me with the Outback applications and safety features. Todd continues to contact me to make sure that I am satisfied with my Subaru purchase. The VIP treatment that I received during my Camelback Subaru automobile purchase (from Sales, Management, and Finance) and follow-up satisfaction is “Outstanding”! I highly recommend Camelback Subaru to friends and family. Regards, Jim St Aubin More

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Buying a Subaru Crosstrek Overall the process was better than many I have completed over the past 50 years. The sales team (Tim and Ivan) was terrific and enjoyed working with Overall the process was better than many I have completed over the past 50 years. The sales team (Tim and Ivan) was terrific and enjoyed working with them both. However, the day went sour once the manager stepped in! I had so hoped to avoid the ever present "Dealer Added Values" by purchasing a slightly used car. This was Not the case, after agreeing to the price for the used car, I was presented with a sales estimate sheet to sign, and there it was Over $3000 in dealer added options added on top of the price we just agreed too? I blew up and had to threaten to leave to get the manager to take off these fees. I'd ask, how can a dealership try and charge for these add-on's on a used car that was already once sold/leased ? This is truly double dipping and they should not be doing this to their customers. The final step was fairly straight forward and Tu made it clear an simple. A follow up on the dealer add on "Paint Protection for 5 years", the following day I noticed the hood and most horizontal surfaced had many small pimples (small peaks that felt rough, that made the paint less than perfect. It took most of the next day to clay bar the entire car to smooth the finish. So now more than ever I would never recommend anyone accept these kind of "Added Value" programs as I would like to see a rebate for whats left on this contract as I will never let them touch the finish on this car again. Hope this has some positive impact on future sales from this dealer (a copy of this review is being sent to Subaru of America. More

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Great Experience We looked for weeks for the right car with specific options and finally found it at Camelback VW-Subaru. We live in Southern California and contacted We looked for weeks for the right car with specific options and finally found it at Camelback VW-Subaru. We live in Southern California and contacted Camelback by telephone on Saturday 5/23 and talked to Paul Valentino who was very helpful answering our questions and doing the initial leg work to get the deal going. After several phone calls back and forth discussing financing we decided to use the dealers financing which was a better rate then our credit union. We put a $1000 deposit to hold the car until Sunday 5/24 when we planned to drive to Phoenix to complete the deal. We arrived a few minutes early for our 10am appointment and while sitting in the parking lot another gentleman greeted us. He was very friendly and brought us inside. Within a couple minutes Paul arrived and we took the car for a test drive and then started paperwork. Paul completed his portion of the paperwork pretty quickly and then took us to Tu Le's office to complete the deal. Paul then took the car for gas and detail while we finished up the deal. After some negotiating Tu Le was able to provide an even lower interest rate which we liked. We finished up the deal, asked Paul for some advise on someplace to grab lunch and hit the road for the drive back to California. All in all this was a very pleasant buying experience. More

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Decent car buying experience except AMAZING experience from very well trained employees like Kaden Nguyen and Tu Le. I would definitely recommend. Although Kory Groters was very rudely a AMAZING experience from very well trained employees like Kaden Nguyen and Tu Le. I would definitely recommend. Although Kory Groters was very rudely assertive with cigarette breath which almost ruined the entire experience. Although, I would still come back because of Kaden and Tu. More

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Great team!! Ellie handles all of my initial emails promptly. Kaden answered all our questions and addressed all of our cars in site and Tu was extremely helpful with the financial details. Inwill da promptly. Kaden answered all our questions and addressed all of our cars in site and Tu was extremely helpful with the financial details. Inwill day it again, Great team!! More

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