Trey Stewart

Overall, we were very happy with our experience and the purchase process. The staff was helpful, and we appreciated the opportunity to work with the dealership. That said, there were a few things that left purchase process. The staff was helpful, and we appreciated the opportunity to work with the dealership. That said, there were a few things that left us disappointed and could have made the experience much better. 1. Financing: We specifically requested that our financing go through a particular bank, but the dealership ultimately financed the vehicle through a different lender. We would have appreciated better communication and having our request honored. 2. Key Fobs: I signed paperwork acknowledging that we had received two key fobs. However, at the very last minute, we were only provided with one. If we are signing paperwork confirming what we received, it should accurately reflect what was actually handed over. 3. Floor Mats: When we got home, we were surprised to discover that the vehicle did not have floor mats. We had assumed they were simply in the back of the vehicle during the purchase process. This is something we would have expected to be pointed out before completing the sale. Again, we were genuinely happy with the overall experience and love the vehicle. However, these are a few details that took away from what should have been an otherwise excellent buying experience. A little more attention to customer requests, communication, and the final vehicle delivery checklist would go a long way. We hope the dealership takes this feedback constructively and uses it to improve the experience for future customers. More

by rayshipman22 Verified Customer Verified Customer

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